Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia McEntire

Nixa ,Missouri

Summary

Service-focused Patient Registration Representative proficient in managing new admissions. Collects and completes paperwork diligently to minimize errors and maximize patient satisfaction. Handles demands of different insurance plans with organized approach. Efficient Patient Service Representative competent in handling scheduled and unscheduled patients. Coordinates schedules and bed assignments effectively using EPIC. Successful at resolving paperwork and operational problems to complete timely registrations. Documents critical data elements consistently to facilitate proper identification and billing for each patient. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support.

Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

46
46
years of professional experience

Work History

Patient Svc Representative

Mercy
12.2020 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
  • Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
  • Verified insurance coverage to confirm patient coverage for necessary medical services.
  • Gathered demographic and insurance information to register patients for medical appointments.
  • Imaged and scanned patient and registration documentation into electronic patient records.
  • Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
  • Accurately inputted patient and insurance information into company's computer system using EPIC.
  • Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
  • Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
  • Followed up on missed appointments with patients to reschedule and promote continuity of care.
  • Provided counseling to help patients navigate financial assistance programs for uncovered bills.
  • Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues.
  • Scheduled daily appointments using computerized calendars.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Registered and verified patient records before triage with most up-to-date information.

Customer Service Rep

Enterprise Holdings
06.2012 - 12.2020
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.

Claim Representative

United Health Care
01.2012 - 02.2012
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Analyzed and addressed escalated claims to resolve issues quickly.
  • Collaborated with internal departments and external vendors to achieve fast resolution of claims.
  • Followed up with customers on unresolved issues.

Real Estate Agent

Murney Associates
09.2009 - 06.2010
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Communicated with clients to understand property needs and preferences.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Advised clients on market conditions and property value for informed decision-making.
  • Presented purchase offers to sellers for consideration.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Advertised client properties through websites, social media, and real estate guides.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Coordinated appointments to show tenants and buyers prospective homes.
  • Prepared and presented contracts and other legal documents to clients.
  • Negotiated contracts with buyers and sellers to maximize customer savings.

Manager Service Center/ Sales

AT&T Communications
01.1978 - 06.2009
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Met with customers to discuss service needs and offer available solutions.
  • Monitored service staff performance and provided feedback for improvement.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Maintained records of service transactions and customer feedback for future reference.
  • Monitored inventory levels and placed orders to replenish stock.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Analyzed service reports to identify areas of improvement.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Developed department processes and procedures to boost customer satisfaction.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

High School Diploma -

Glendale High School
Springfield, MO

Skills

  • Market Research
  • Telephone Reception
  • Records Management
  • Customer Support
  • Paperwork Processing
  • Sales Reporting
  • Technical Troubleshooting
  • Account Servicing
  • Revenue Generation
  • Client Service
  • Sales Support
  • Sales Expertise
  • Client Services
  • Customer Relations
  • Staff Training

Timeline

Patient Svc Representative

Mercy
12.2020 - Current

Customer Service Rep

Enterprise Holdings
06.2012 - 12.2020

Claim Representative

United Health Care
01.2012 - 02.2012

Real Estate Agent

Murney Associates
09.2009 - 06.2010

Manager Service Center/ Sales

AT&T Communications
01.1978 - 06.2009

High School Diploma -

Glendale High School
Cynthia McEntire