Microsoft Office Suite
Cindy McGuire Scarfe
Executive Assistant To CEO
Gambrills,MD
Summary
Highly organized, mature, and motivated professional with 20+ years diverse experience in C-level executive support, office administration, personnel management, corporate event planning, and employee engagement. Demonstrated experience multi-tasking in a fast-paced, dynamic environment. Proven ability to assume responsibility and lead teams to accomplish shared objectives.
Overview
25
25
years of professional experience
Work History
Executive Assistant to CEO
Rocket Money
Silver Spring, MD
08.2021 - Current
- Manage complex calendar scheduling with focus on proper allocation of executive availability.
- Book airfare, hotel and ground transportation to coordinate office travel.
- Contribute to smooth business operations by planning and organizing meetings and conferences.
- Document and distribute meeting notes to identify, analyze and improve workflows.
- Receive and transcribe email dictations for CEO
- Shadow CEO's business and personal inboxes; draft email responses on behalf of CEO; alert CEO of urgent matters; scrub unnecessary noise CEO doesn't want to see
- Manage CEO's contact database in Clay
- Perform various research-based projects
- Act as Personal Assistant to CEO and his family, handling a myriad of tasks including house maintenance matters, summer camps for his children, family vacation planning and travel arrangements, gift buying, personal errands, etc.
Executive Assistant to CEO
Albireo Energy, LLC
10.2019 - 08.2021
- Act as gatekeeper and central point of contact for CEO, the President & COO, and the SVP of Operations
- Arrange complex travel and manage active and constantly changing calendars
- Manage CEO expenses, both personal and business, exercising complete discretion, acting as Personal Assistant, as needed
- Schedule, organize and oversee quarterly Board of Directors meetings, including venue determination, catering, and travel coordination and expense reimbursement for Board members
- Responsible for creating, editing and proof-reading Board of Directors presentation
- Event planning, execution and communications for all events for leadership team including exclusive CEO trip for top sales performers
- Create, write and edit engaging employee communications on behalf of the CEO as well as HR, Marketing, and Finance
- Database management for companywide business licenses and renewals
- Directly involved with all aspects of numerous confidential company acquisitions
- Special projects as assigned
Executive Assistant to SVP of Global Sales & Marketing
Ciena Corporation
07.2017 - 05.2019
- Arranged complex domestic and international travel, ensuring SVP has necessary Visas, and managed extremely active and constantly changing calendar
- Managed SVP's workflow and priorities by managing his schedule and anticipating needs, keeping him well informed of upcoming commitments
- Assisted SVP with managing expenses, both personal and business, maintaining confidential information and exercising the utmost discretion
- Managed multiple projects simultaneously, prioritizing conflicting needs, often with deadline pressures
- Worked directly with Internal Communications team to keep SVP apprised of upcoming communications, product launches, etc.
Senior Program Manager, Employee Engagement
FireEye, Inc. (May 2014 - Oct 2016)
12.2009 - 10.2016
- Wrote and managed global communications for FireEye's annual employee engagement survey and created and conducted focus group discussions related to survey findings
- Created and wrote quarterly newsletter for Global Human Resources
- Ghostwriter for CEO and SVP of Human Resources for internal global employee communications
- Expanded employee "Culture Club" to reach parent organization on global scale and created and managed global employee photo contest
- Partnered with external federal government agency to create internal community outreach employee volunteer program to teach children about online safety and awareness (STOP.THINK.CONNECT.)
- Created engaging global employee email communications for programs, events and community outreach initiatives and served as resource for other departments in crafting global communications
- Supervised team of event specialists
Senior Manager of Administration and Executive Assistant to Kevin Mandia, CEO
MANDIANT, a FireEye Company (Jan 2011 - May 2014)
12.2009 - 10.2016
- Directly supervised a team of eight employees (Administrative Receptionists and Executive Assistants) both domestically and internationally:
- Managed the selection process, including evaluating resumes and interviewing for both experience and cultural fit
- Drove execution by setting priorities, allocating resources, and holding team accountable for results
- Evaluated performance through a detailed review of completed work assignments and gathering feedback from key stakeholders
- Developed staff through various means, including proactively identifying knowledge and skill gaps, and providing training, mentoring and coaching on a regular basis
- Oversaw all executive support and daily office operations across the organization to include calendaring, travel arrangements, expense reporting, vendor relationship management and company-wide events
- Established and oversaw seamless travel process for new hires and candidates
- Founded the company's "Culture Club" team to support employee engagement and retention, arranging and managing team building events, annual employee events, global and seasonal giving campaigns and community outreach opportunities, creating engaging email communications for all events and initiatives
- Continued management of New Hire Orientation program
- Continued C-level executive support
Executive Assistant to Kevin Mandia, CEO
MANDIANT, a FireEye Company (Dec 2009 - Dec 2014)
12.2009 - 10.2016
- Created a 2-day New Hire Orientation program involving all C-suite executives and Business Unit Leaders that maintained the company's unique voice and culture and ensured each new employee got the best start possible. The program was routinely cited by new hires as the most unique and effective program of its kind they had ever experienced.
- Acted as gatekeeper and central point of contact for Kevin Mandia, CEO (https://www.linkedin.com/in/kevin-mandia-0a07173/)
- Arranged complex domestic and international travel and managed extremely active and constantly changing calendar
- Assisted CEO with managing expenses, both personal and business, exercising complete discretion
- Maintained memberships and ensured CEO met all obligations of membership, financial and otherwise (e.g., professional affiliations, memberships, etc.)
- Scheduled, organized and oversaw quarterly Board of Directors meetings, including venue determination, catering, and travel coordination and expense reimbursement for Board members
- Established vendor relationship with Travel Management Company and partnered with functional leadership teams to write company travel and expense policy and implemented company wide
- Acted as Personal Assistant to CEO as needed to include procurement and complete set up of CEO's local corporate apartment
Skills
Strong attention to detail and highly organized
Demonstrated experience and passion for developing, managing and mentoring employees
Executive presence and diverse experience working at C-suite level
Emotional maturity
Ability to collaborate with others at all levels and self-manage
Excellent verbal and written communication skills and presentation skills
Ability to make critical decisions in a fast-paced, dynamic environment
Ability to work autonomously with a strong work ethic and positive attitude
Software
Teams, Zoom, Slack, Asana
Time and expense software: OpenAir, Concur, Oracle, Deltek
Google Suite
Timeline
Executive Assistant to CEO
Rocket Money
08.2021 - Current
Executive Assistant to CEO
Albireo Energy, LLC
10.2019 - 08.2021
Executive Assistant to SVP of Global Sales & Marketing
Ciena Corporation
07.2017 - 05.2019
Senior Program Manager, Employee Engagement
FireEye, Inc. (May 2014 - Oct 2016)
12.2009 - 10.2016
Senior Manager of Administration and Executive Assistant to Kevin Mandia, CEO
MANDIANT, a FireEye Company (Jan 2011 - May 2014)
12.2009 - 10.2016
Executive Assistant to Kevin Mandia, CEO
MANDIANT, a FireEye Company (Dec 2009 - Dec 2014)
12.2009 - 10.2016