Cindy Mcilwain
New Orleans,LA
Summary
Experienced in managing inventory, sales planning and reporting. Detail-oriented and proactive food service leader with an adaptable approach to team and operations management.
Dedicated to effective policy, procedures and service updates. Successful at organizing, assigning and overseeing work with a disciplined management style.
Seasoned Food Service Manager adept at optimizing department operations by maximizing efficiency, performance and cost controls. Strong communicator and strategic planner with excellent conflict management abilities. Built exceptional rapport with vendors to support consistent and favorable inventory replenishment.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
13
13
years of professional experience
Work History
General Manager of Food Service
Dots Diner
Jefferson , LA
03.2017 - 01.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created operational policies and procedures to ensure efficient operations, quality control, and safety standards.
- Coordinated with vendors to ensure proper supply of food items at competitive prices.
- Trained and supervised staff members in all aspects of restaurant operations.
- Analyzed sales data to identify opportunities for growth.
- Monitored daily financial transactions and prepared weekly reports for management review.
- Maintained a safe working environment by conducting regular inspections, enforcing safety regulations, and responding promptly to any hazards or accidents.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Ensured compliance with all local health codes, sanitation regulations, and company policies.
- Developed relationships with key customers to maximize revenue potential.
- Established effective communication between kitchen staff and wait staff to provide seamless service experience for guests.
- Negotiated contracts with suppliers for purchasing food ingredients at the most competitive rates.
- Scheduled staffing levels according to expected business volume on a daily basis.
- Managed inventory levels ensuring that adequate supplies are available at all times while minimizing waste.
- Implemented cost-saving measures throughout the organization without compromising quality of product or service delivery.
- Reviewed performance evaluations of employees on a regular basis in order to enhance their productivity levels.
- Assessed training needs of personnel regularly and conducted necessary training programs.
- Performed administrative tasks including payroll processing, budgeting activities.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Hired and trained new food service personnel to maintain high productivity levels of staff.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
- Supervised portion control and quantities of preparation to minimize waste.
- Monitored actions of staff and customers to uphold health and safety standards.
- Reviewed daily task list with employees and assigned tasks for completion.
- Investigated and resolved customer complaints concerning food quality and service.
- Adhered to company food, safety, quality and sanitation policies.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
- Coordinated maintenance and repair of food service equipment.
- Served customers by phone to take orders and answer product or service questions.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Licensed Practical Nurse
Brookwood nursing home
Leakesville, MS
03.2011 - 01.2016
- Performed physical assessments, including vital signs and health history documentation.
- Provided patient care in accordance with physicians' orders and nursing standards of practice.
- Assisted patients with personal hygiene activities such as bathing, dressing, eating, grooming, and toileting needs.
Education
Licenses - Nursing
Mississippi Gulf Coast Community College
Perkinston, MS01-2009
High School Diploma -
Greene County High School
Leakesville, MS08-1994
Skills
- Customer Engagement
- Customer Relationship Management
- Quality Assurance Policies
- Policy And Procedure Enforcement
- Staff Training
- Supervision And Training
- Sales Development
- Customer Inquiry Resolution
- Staff Scheduling
- Workflow Planning
- Employee Schedule Management
- Food Storage And Handling
- Food Spoilage Prevention
- Cost Control
- Productivity And Efficiency
- Employee Motivation
- Training Programs
- Training And Coaching
- New Employee Recruitment
- Staff Development
- Effective Customer Communication
- Price Negotiation
- Inventory Coordination
- Accurate Sales Transactions
- Food Inventory Control
- Food Safety Cost Controls
- Dining Crew Workflow Optimization
Timeline
General Manager of Food Service
Dots Diner
03.2017 - 01.2024
Licensed Practical Nurse
Brookwood nursing home
03.2011 - 01.2016
Licenses - Nursing
Mississippi Gulf Coast Community College
High School Diploma -
Greene County High School
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