Cindy McKail
Pacoima,CA
Summary
Dedicated Facilities Operations Manager bringing 7 years of experience in energy management and building systems, including mechanical, security, automation and HVAC. Excellent leadership skills with proficiency in developing relationships, building consensus and leading positive organizational change.
Overview
10
10
years of professional experience
Work History
Building Services Manager
Titmouse, Inc
02.2019 - 01.2026
- Contributed to the smooth operation of building facilities and production processes. Collaborated with team members to troubleshoot and resolve any operational issues efficiently, ensuring minimal disruption to workflows.
- Provided support to employees by effectively managing requests and inquiries through the Jit Bit ticketing system. Offered prompt and courteous assistance, resolving issues and addressing concerns in a timely manner to enhance employee satisfaction and productivity.
- Established and maintained positive relationships with vendors while enforcing compliance with building policies and regulations. Conducted regular audits and inspections to monitor vendor activities and ensure adherence to contractual agreements and safety standards.
- Oversaw the performance and activities of security staff to maintain a safe and secure environment for employees, visitors, and contractors. Implemented protocols and procedures to mitigate risks and respond effectively to security incidents.
- Directed and supervised janitorial staff to uphold cleanliness and hygiene standards throughout the facility for a clean and positive working environment.
- Used interpersonal skills and professional demeanor to effectively engage with clients and talent. Cultivated strong rapport and trust, understanding their needs and expectations to deliver exceptional service and foster long-term relationships. Collaborated closely with internal teams to coordinate logistics and support client and talent requirements, contributing to successful outcomes and positive experiences.
- Supervised staff of 6 people in day-to-day activities.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Accounted for building usage and organizational needs when planning maintenance activities.
- Performed start-up functions on systems based on project plans, specifications and contract documents.
- Analyzed building control and HVAC system performance and recommended improvements.
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
- Interviewed, hired, and trained qualified maintenance employees.
- Maintained HVAC, temperature control, electrical and building automation systems.
- Responded to building emergencies and managed repairs.
- Investigated problems and determined appropriate remedies.
- Developed and oversaw budgets for facilities and worked within cost restraints.
- Oversaw building automation system and monitored HVAC, security and audio-visual systems, maintaining functionality of equipment.
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
- Maintained facility grounds, equipment, and safety compliance.
- Reviewed and oversaw construction and renovation projects.
- Ordered, maintained and distributed supplies and inventory.
Front Desk Receptionist
Titmouse, Inc
12.2018 - 02.2019
- Assisted various departments with special projects and events, including but not limited to production assistance.
- Handled phone calls - forwarding and transferring calls, taking messages when appropriate.
- Greeted and guided guests and talent through parking and security procedures.
- Organized the calendar for conference rooms, edit rooms, booking of the sound booth, etc.
- Prepared and dispatched outgoing mail and packages, including scheduling courier pick-ups.
- Maintained lobby, conference room, and sound booth tidiness.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Scheduled office meetings and client appointments for staff teams.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Operated multi-line telephone system to answer and direct high volume of calls.
Cashwrap Coordinator
Sephora
05.2018 - 12.2018
- Responsible for the handling of financial operations - including purchases, exchanges, cash drops, and closing out at the end of day.
- Directly trained new cashiers and incoming employees on how to use the POS system.
- Responsible for the filing of paperwork and receipts.
- Served as the manager on duty for all cash wrap-related issues as well as on the floor when needed.
- Ability to work efficiently in a dynamic and ever changing work environment.
- Assisted in helping the store reach daily, monthly, and quarterly sales goals.
- Sorted and counted coin and currency to make change for associates.
- Trained new employees on proper cash routines, procedures, and requirements.
- Communicated guest and employee requests to management for issue resolution.
- Utilized POS System to enter customer transactions and accurately record all sales.
- Developed and maintained professional working relationships with customers, co-workers and vendors to build trust and rapport.
Sales Associate/Cashier
Sephora
08.2015 - 05.2018
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Recommended complementary purchases to customers, increasing revenue.
Education
Associate of Arts - Business Management
American InterContinental University
Arizona City, AZ07.2026
Skills
- Building automation systems
- Space planning
- Security systems
- Facilities management
- HVAC systems
- Building inspections
- Emergency preparedness
- Schedule management
- Budgeting and financial management
- Building maintenance
- Team direction
Timeline
Building Services Manager
Titmouse, Inc
02.2019 - 01.2026
Front Desk Receptionist
Titmouse, Inc
12.2018 - 02.2019
Cashwrap Coordinator
Sephora
05.2018 - 12.2018
Sales Associate/Cashier
Sephora
08.2015 - 05.2018
Associate of Arts - Business Management
American InterContinental University