Cindy McKenzie

• Self-directed freelance contractor with multi-year experience in transportation services, security operations, logistics, personal assistance, and event support.
• Proven ability to work independently in fast-paced, high-pressure environments requiring discretion, situational awareness, and rapid problem-solving.
• Executed time-sensitive assignments involving personal and asset safety, route planning, scheduling, and real-time coordination.
• Delivered consistent, high-quality customer service while managing changing priorities and client expectations.
• Recognized for adaptability, professionalism, and the ability to quickly assess unfamiliar environments, and optimize operations.

Core Competencies and Experience

• Chauffeuring & Transportation Services: Provided professional driving services for private clients, executives, and events. Managed route optimization, punctuality, client safety, and confidentiality.
• Security & Event Security: Supported security operations, including access control, monitoring, crowd awareness, and incident response. Maintained safety protocols and de-escalated issues in live event environments.
• Delivery and Logistics: Completed time-critical deliveries with a focus on accuracy, efficiency, and reliability. Coordinated logistics, navigation, and schedule adherence.
• Personal Assistant Services: Assisted clients with scheduling, errands, coordination, and task prioritization. Acted as a reliable point of contact, handling sensitive or time-dependent requests.
• Event Staffing & Operations: Supported event setup, breakdown, guest management, and on-site problem resolution. Collaborated with teams and vendors to ensure smooth event execution.

• Analyzes sensitive content thoroughly & applies appropriate client policy
• Consistently completes workload of over 1000 tickets per day while exceeding client’s turnaround time & quality standards
• Promptly provides ongoing support to other team members and assists with training of new employees
• Leads collaborative meetings for other team members to review policy for quality improvement
• Identifies problem areas in workflows and reports findings to upper management
• Assists with presenting process & goals for workflows in meetings with client

• Counseled US Military veterans via phone & web contact regarding compensation and pension exams
• Assisted 80 customers in average 8 hours by answering questions, responding to inquiries and handling telephone requests
• Maintained maximum security standards, implementing & enforcing HIPAA with medical providers, veterans, and VA employees
• Trained 5 new call center agents
• Implemented department-wide template modifications to increase efficiency

• Call center agent for Sam’s Club Member Services home office, Sales & Retention team.
• Actively worked to on Sales & Retention Team to sell new memberships and to retain current ones by saving downgrades and cancellations.
• Navigated through multiple computer applications with speed and accuracy
• Worked with members to resolve inquiries, provided troubleshooting assistance, recommended products or solutions that best suit members, all while maintaining high levels of world class customer service and professionalism to a wide range of customers.

• Supported Director of Sales and up to 60 sales reps.
• Worked with other departments to solve issues such as billing, orders, account history.
• Tracked all orders and deliveries daily.
• Compiled monthly sales reports.
• Performed other administrative duties, such as filing and data entry.

• Provided administrative support to the Claims Department.
• Processed claims using auto-adjudicating software.
• Tracked and reported production and inventory for the department.
• Created, amended, and updated Policies and Procedures manual.