Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
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Cindy McLain

Dental Front Office
GRESHAM,OR

Summary

Organized Dental front office team member providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans. Dynamic Dental Receptionist with experience managing front desk operations for heavily trafficked offices. Detail-oriented in chart preparation, following established protocol for records retention and security. Collaborative team member, maintaining positive communication and friendly nature.

Overview

40
40
years of professional experience
1
1
year of post-secondary education
1
1
Certification

Work History

Dental Front Office

Sunnyside Dentistry For Children
Clackamas, OR
06.1994 - Current
  • Helped patients complete necessary medical forms and documentation.
  • Scheduled, rescheduled and cancelled appointments for dental patients.
  • Greeted visitors and patients to determine needs, check appointments and direct accordingly.
  • Understood dental terminology and insurance breakdowns to communicate with patients and insurance companies
  • Prepared insurance claim forms, explained benefits and outlined fees for procedures and services.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointment.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Completed patient referrals to other dental specialists.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Treatment plan presentation with goal of getting needed treatment scheduled.
  • Utilized Eaglesoft dental software for last 20 yrs

Dental Receptionist

Dr Jack Over DMD (reitred) And Dr Thomas Over DMD
Portland, OR
05.1988 - 05.1994
  • Scheduled, rescheduled and cancelled appointments for dental patients in two Dr practice.
  • Helped patients complete necessary medical forms and documentation.
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
  • Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Managed office logistics by scheduling appointments, maintaining files, collecting payments and generating monthly statements.
  • Utilized D.A.I.S.Y. software system.

Dental Assistant, Chairside

Dr Edward J Hagan DMD
Portland, OR
05.1985 - 06.1991
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties for procedures such as basic restorative, crown and bridge procedures, oral surgery and prosthodontics.
  • Sterilized instruments and sanitized trays and surfaces for clean dental office setting and patient safety.
  • Prepared and arranged instruments, medications and required materials for dental procedures.
  • Provided diagnostic information by exposing and developing radiographs.
  • Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, composite and alloy, casts and impressions.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
  • Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.

Education

Certificate in Dental Assisting - Dental Assisting

Portland Paramedical Center
Portland, OR
09.1979 - 06.1980

Some College (No Degree) - Hygiene Prerequisites

Portland Community College
Portland, OR
09.1978 - 05.1979

Skills

Adept at multi-line phones

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Software

Eaglesoft for the last 20 yrs and DAISY before that

Certification

Oregon board of radiology proficiency certification obtained in 1981

Timeline

Dental Front Office

Sunnyside Dentistry For Children
06.1994 - Current

Dental Receptionist

Dr Jack Over DMD (reitred) And Dr Thomas Over DMD
05.1988 - 05.1994

Dental Assistant, Chairside

Dr Edward J Hagan DMD
05.1985 - 06.1991

Certificate in Dental Assisting - Dental Assisting

Portland Paramedical Center
09.1979 - 06.1980

Some College (No Degree) - Hygiene Prerequisites

Portland Community College
09.1978 - 05.1979

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Cindy McLainDental Front Office