Cindy M. Coley
Saint Albans
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position within the USCIS Service Center. Ready to help team achieve company goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Wafer Fab Operator
Global Foundries
08.2021 - Current
- Work on Fab 9 toolsets and equipment through computers and modules.
- Responsible for daily production activities such as wafer handling and operating a variety of equipment in a cleanroom environment.
- Facilitated smooth transitions between shifts through detailed hand-off notes documenting machine statuses and ongoing issues.
- Participated in cross-functional teams to address complex manufacturing challenges, driving overall facility performance improvements.
- Ensured cleanroom environment integrity by strictly adhering to cleanliness protocols and guidelines.
- Maintained strong communication with supervisors regarding tool status updates, shift handovers, or any relevant information affecting operations continuity.
- Supported continuous improvement initiatives by providing feedback on current processes and suggesting areas for optimization.
- Improved wafer yield by conducting precise inspections and identifying defects.
- Conducted routine quality checks to verify conformance to established standards, minimizing product rejections during final inspection stages.
- Collaborated with engineering team to implement process improvements, achieving higher production quality.
- Operated various wafer fabrication tools, resulting in consistent product output meeting client specifications.
- Managed the transfer of wafers between various processing stations without compromising quality or causing damage.
- Trained new employees on proper procedures and techniques, fostering a knowledgeable workforce.
Patient Access Representative
Northwestern Medical Center
03.2018 - 08.2021
- Performed registration, payer eligibility, and financial screening functions while providing exceptional patient-focused customer service.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
Personal Care Assistant/Aide
Private Client
09.2016 - 10.2017
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
Personal Care Assistant/Aide
Homestead - Pillsbury Manor Senior Community
08.2012 - 05.2016
- Collaborated effectively with healthcare professionals to ensure comprehensive care for clients with complex medical conditions.
- Ensured safety and comfort of clients through diligent monitoring and timely assistance with daily activities.
- Monitored vital signs regularly, promptly reporting any concerns or changes in the client''s condition to healthcare providers.
- Implemented individualized care plans designed by healthcare professionals to address specific client needs and goals.
- Utilized adaptive equipment like walkers or wheelchairs for aiding clients movement.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Provided compassionate support for clients facing physical or emotional challenges, fostering a nurturing environment.
Education
Licensed Nurse Assistant Program -
Northwest Technical Center
St. Albans, VT11.2007
Certificate of Medical Office Practice Program -
Northwest Technical Center
St. Albans, VT04.2006
High School Diploma -
Milton Jr./Sr. High School
Milton, VT06.2005
Skills
- Process Monitoring
- Cleanroom expertise
- Wafer handling
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Customer Service
- HIPAA Compliance
- Patient Registration/Admissions Management
- Phone and Email Etiquette
- Healthcare systems navigation
- Quality Assurance
References
- Jaysen Dickinson- Manufacturing Operator Manager - 802-288-2127
- Roger Breton - Manufacturing Operator Lead - 802-782-7723
- Tracy Raftery - Patient Access Representative Lead - 802-233-7980
Languages
Spanish
Native or Bilingual
Timeline
Wafer Fab Operator
Global Foundries
08.2021 - Current
Patient Access Representative
Northwestern Medical Center
03.2018 - 08.2021
Personal Care Assistant/Aide
Private Client
09.2016 - 10.2017
Personal Care Assistant/Aide
Homestead - Pillsbury Manor Senior Community
08.2012 - 05.2016
Licensed Nurse Assistant Program -
Northwest Technical Center
Certificate of Medical Office Practice Program -
Northwest Technical Center
High School Diploma -
Milton Jr./Sr. High School
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