CINDY MEDINA
Custer
Summary
Efficient Medical Receptionist with extensive experience in managing patient appointments and inquiries while maintaining electronic health records. Demonstrated ability to streamline office operations, enhancing patient satisfaction through high-quality customer service. Proficient in front desk operations, appointment scheduling, and record processing, with strong organizational and communication skills. Skilled in Microsoft Office and payment collection, committed to improving patient experiences and office efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Dermatology & Laser Center NW
Bellingham
08.2022 - 09.2025
- Prepared charts for new patients and ensured completion of all necessary forms.
- Transmitted medical records and correspondence via mail, email, or fax.
- Informed patients about financial responsibilities before rendering services.
- Took messages from patients and relayed them to appropriate staff promptly.
- Retrieved faxes and uploaded documents to patient charts for clinical staff assistance.
- Verified insurance coverage and collected co-payments as required.
- Scheduled patient appointments, followed up, and maintained organized patient files.
- Managed office phone lines by checking voicemail and directing messages to team members.
Hair Salon Assistant Manager
Great Clips Hair Salon
Lynden
10.2019 - 06.2022
- Implemented effective inventory management practices to monitor product usage.
- Organized setup of hair styling stations for various services to enhance client experience.
- Worked collaboratively with team members to boost salon efficiency.
- Educated clients on optimal hair care products and maintenance techniques during appointments.
- Provided excellent customer service by greeting clients warmly and addressing their needs.
- Executed basic receptionist tasks including phone answering and message taking efficiently.
- Oversaw staff scheduling to maintain adequate coverage and service quality.
- Coached new employees on salon operations and customer interaction strategies.
Hairstylist
Ulta Beauty Inc.
Bellingham
10.2017 - 10.2019
- Executed high-quality hair cutting and styling services, enhancing client satisfaction.
- Optimized appointment scheduling to improve client flow and reduce wait times.
- Recommended hair care products tailored to individual client needs.
- Greeted customers, handled phone inquiries, and booked appointments efficiently.
- Maintained organized and sanitary workstations and tools for safety compliance.
- Tracked inventory levels to support ongoing supply needs for styling services.
- Educated clients on effective home hair care practices and maintenance techniques.
- Supported fellow stylists during peak salon hours to maintain service quality.
Education
CERTIFITCATE - COSMETOLOGY
TONI AND GUY ACADEMY
Bellingham, WA08-2016
High School Diploma -
BREWSTER HIGH SCHOOL
Brewster, WA06-2015
WHATCOM COMMUNITY COLLEGE
Bellingham, WASkills
- Front desk operations
- Record processing
- Experience with Microsoft Office applications, including Word, Excel and Outlook
- Payment collection and processing
- Appointment scheduling
- Referral verification
- Problem solving
- Attention to detail
- Effective communication
- Financial transactions management
- Insurance verification
- Inventory management
- Medical record management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- OSHA
References
References available upon request.
Timeline
Medical Receptionist
Dermatology & Laser Center NW
08.2022 - 09.2025
Hair Salon Assistant Manager
Great Clips Hair Salon
10.2019 - 06.2022
Hairstylist
Ulta Beauty Inc.
10.2017 - 10.2019
CERTIFITCATE - COSMETOLOGY
TONI AND GUY ACADEMY
High School Diploma -
BREWSTER HIGH SCHOOL
WHATCOM COMMUNITY COLLEGE
Similar Profiles
Hailey LisleHailey Lisle
Nationally Certified Medical Assistant at NW Dermatology Institute & Research CenterNationally Certified Medical Assistant at NW Dermatology Institute & Research Center
Ana Ruby ArreolaAna Ruby Arreola
Certified Clinical Medical Assistant at El Centro Dermatology & Laser CenterCertified Clinical Medical Assistant at El Centro Dermatology & Laser Center
Sarah MillerSarah Miller
Front and Back Office Medical Assistant at Bronte Laser and Dermatology CenterFront and Back Office Medical Assistant at Bronte Laser and Dermatology Center
Porshia HatcherPorshia Hatcher
Cardiopulmonary PCU RN at Norton Women and Children’s HospitalCardiopulmonary PCU RN at Norton Women and Children’s Hospital
Daesean BeemanDaesean Beeman
Amphibious Assault Vehicle Crew Chief at United States Marine CorpsAmphibious Assault Vehicle Crew Chief at United States Marine Corps