Summary
Overview
Work History
Education
Skills
Languages
Timeline
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CINDY MEJIA

Chelsea,MA

Summary

Driven and decisive professional offering several years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements hr strategies and initiatives aligned with overall business strategy.

Compassionate Counselor focused on helping patients overcome personal obstacles. Diligent and resourceful professional with several years of hands-on experience diagnosing issues and cultivating personalized treatment plans. Comfortable working either autonomously or in team-based setting to resolve issues.

Overview

10
10
years of professional experience

Work History

HR SPECIALIST

Swissport USA
Boston, MA
07.2022 - Current
  • Conducted investigations into workplace complaints or grievances raised by employees.
  • Advised management on legal compliance related to employee relations matters such as FMLA, ADA, EEO.
  • Managed applicant tracking system to ensure accurate records of applicants and employees are maintained.
  • Coordinated benefits administration activities such as enrollments, changes, terminations and transfers.
  • Drafted offer letters and employment contracts according to company guidelines.
  • Ensured compliance with all federal and state labor laws regarding wages and hours worked.
  • Reviewed job descriptions, identified necessary changes and updated accordingly.
  • Maintained confidential personnel files in accordance with applicable laws and regulations.
  • Provided guidance to managers on disciplinary action and performance management.
  • Conducted exit interviews with departing employees to identify areas of improvement in the organization.
  • Provided advice and counsel on employee relations issues ranging from attendance problems to harassment claims.
  • Facilitated conflict resolution sessions and mediated disputes between employees, fostering a positive work environment.
  • Partnered with senior HR team to communicate company standards and policies.
  • Established and generated various reports to verify HR compliance.
  • Managed HR information systems (HRIS) to ensure efficient data management and accurate reporting.
  • Maintained human resources records by processing applications and resumes.
  • Advised management and staff on labor laws and HR policies, reducing legal risks and ensuring regulatory compliance.
  • Maintained employee records in compliance with federal and state laws, ensuring accuracy and confidentiality.
  • Conducted workplace investigations to address allegations of harassment or discrimination, ensuring a safe work environment.
  • Administered employee benefits programs, including health insurance and retirement plans, ensuring compliance with federal and state regulations.
  • Coordinated employee recognition programs to boost morale and reward outstanding performance.
  • Provided essential support to address individual HR needs of employees.
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
  • Managed employee separation processes, including exit interviews and termination paperwork, ensuring a smooth transition.
  • Selected qualified job applicants or referred to managers to make hiring recommendations.
  • Analyzed employment-related data and prepared reports.
  • Scheduled or conducted new employee orientations.
  • Interpreted and explained human resources policies, procedures or regulations.
  • Addressed harassment allegations, work complaints or other employee concerns.
  • Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
  • Prepared or maintained employment records using human resources management system software.
  • Informed job applicants of duties and responsibilities, compensation, and benefits.
  • Conducted exit interviews and completed employment termination paperwork.
  • Hired employees and processed hiring-related paperwork.

PREGNANCY COUNSELOR

WOMEN'S CARE CENTER IN
Indianapolis
02.2021 - 06.2022
  • Coached clients on how to manage emotions effectively while also teaching them how to recognize warning signs of distress before it becomes overwhelming.
  • Developed crisis intervention strategies for individuals facing difficult situations or events.
  • Maintained accurate and up-to-date records of client progress and treatment plans.
  • Provided crisis intervention services for individuals in need of immediate assistance.
  • Assisted clients in developing healthy coping skills that could be used during times of stress or difficulty.
  • Created an environment that was safe, supportive, and conducive to learning for all students.
  • Collaborated with multidisciplinary teams, including psychiatrists, social workers, physicians, and other professionals.
  • Provided educational support by assisting students with their academic work as well as helping them develop problem solving skills.
  • Participated in regular team meetings to discuss case management issues and plan services for clients.
  • Helped clients find solutions by teaching appropriate intervention techniques.
  • Documented meetings, interventions and contacts with clients to optimize care.
  • Monitored client progress through regular follow-up sessions and adjusted treatment plans as necessary.
  • Developed and maintained professional relationships with referral sources, including physicians, schools, and community agencies.
  • Acted as client advocate to resolve emergency problems in crisis situations.
  • Maintained confidential client records and case notes in compliance with ethical standards and legal requirements.
  • Advocated for clients' needs within their families, workplaces, and educational institutions.
  • Collected personal data and insurance information from patients to complete intake paperwork.
  • Completed detailed documentation of sessions, patient notes and recommendations.
  • Encouraged development of relevant skills to help overcome specific concerns.
  • Followed appropriate methodology to deliver optimum counseling meeting individual needs.
  • Met with clients to understand individual needs and develop personalized counseling plans.
  • Collaborated to set goals and outline steps to achieve objectives.
  • Coordinated resources to support clients and help each achieve targets.
  • Worked as an interpreter from Spanish to English during ultrasounds and Medicaid appointments.

Pharmacy Technician

Stop and Shop Pharmacy
BOSTON AND NY, MA
03.2014 - 02.2021
  • Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
  • Monitored inventory levels of commonly used drugs and placed orders when necessary.
  • Verified accuracy of medication labels before they were dispensed to customers.
  • Organized work areas so that everything was easily accessible when needed.
  • Assisted pharmacists in filling prescriptions accurately and efficiently.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Collaborated with other healthcare professionals to ensure optimal patient care.
  • Managed filing of prescriptions, both electronically and manually.
  • Received payment from customers and processed credit card transactions when necessary.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
  • Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
  • Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
  • Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
  • Assisted with pharmacy technology updates and troubleshooting to ensure efficient operation.
  • Enhanced pharmacy efficiency by developing and implementing organizational systems.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
  • Provided exceptional customer service, addressing patient questions and concerns with empathy.
  • Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
  • Monitored prescription refill requests and communicated with patients regarding their status.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Entered patient and prescription information into pharmacy software systems with high attention to detail.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Verified prescriptions and drug labels, documents and packages.
  • Assisted pharmacists in filling prescription orders accurately and efficiently.
  • Answered telephones to respond to questions or requests.
  • Operated cash registers to accept payments from customers.
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
  • Entered prescription information into computer databases.

Education

Associate of Science - Social Sciences

Roxbury Community College
Boston, MA
04-2018

WORKING ON MY SOCIAL WORKER'S DEGREE - SOCIAL WORKER

Liberty University
Lynchburg, VA

Some College (No Degree) - PHARMACY TEC CERTIFICATION

MASSACHUSSETTS PHARMACY TECNITIAN SCHOOL
BOSTON, MA BY STOP AND SHOP

Skills

  • Benefits Administration
  • Payroll Processing
  • Employee Relations
  • Microsoft applications
  • I-9 documentation
  • Data Reconciliation
  • Financial reports
  • Telephone and email etiquette
  • Excellent writing skills
  • Record-keeping
  • Spreadsheet Creation

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

HR SPECIALIST

Swissport USA
07.2022 - Current

PREGNANCY COUNSELOR

WOMEN'S CARE CENTER IN
02.2021 - 06.2022

Pharmacy Technician

Stop and Shop Pharmacy
03.2014 - 02.2021

Associate of Science - Social Sciences

Roxbury Community College

WORKING ON MY SOCIAL WORKER'S DEGREE - SOCIAL WORKER

Liberty University

Some College (No Degree) - PHARMACY TEC CERTIFICATION

MASSACHUSSETTS PHARMACY TECNITIAN SCHOOL

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CINDY MEJIA