Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
Hi, I’m

Cindy Mejia-Zambrano

Burtonsville ,MD
The best way out is always through.
Robert Frost
Cindy Mejia-Zambrano

Summary

Goal-oriented individual dedicated to strengthening administrative operations to streamline costs and enhance procedures. Cultivate long-lasting relationships with members/clientele and staff to strengthen program success. Motivational leader with top-notch communication, organizational and strategic planning abilities. Long-term goal to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
years of professional experience

Work History

Autumn Lake Healthcare
Burtonsville, MD

Director of Admissions
11.2021 - Current

Job overview

  • Lead and managed growth of facility's census by marketing admissions maximizing quality mix and daily average.
  • Worked with marketing team to develop and maintain relations with current and prospective admissions with coordination with all facility departments.
  • Assist with resident and family orientation and adaptation to facility's environment.
  • Served as primary contact for coordination of development and implementation for strategic plans to increase referrals while building and strengthening relationships.
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Kept institution financially sound by tracking month to months, and quarterly performance with quality assurance and performance improvement.
  • Strengthened admissions operations by aligning processes to capitalize on new educational trends.
  • Reviewed hospital clinical documentation, and verified insurance eligibility and coordination of benefits For more than 20+ referrals daily.

Gac Services
Gaithersburg, MD

Installation Coordinator
11.2020 - 11.2021

Job overview

  • Met with colleagues onsite to develop strategy and coordination of installations.
  • Managed up to 5-15 newly accepted proposals assessing priority.
  • Liaised between subcontractors between HVAC to plumbing, chimney, or electric needs for up to 10+ installations.
  • Updated job knowledge by participating in educational opportunities, maintaining working knowledge of company network.
  • Utilized Service Titan to maintain and update customer information, repair logs and inventory.
  • Monitored priorities and liaised between 10+ installation team and management, delegating tasks to complete on time.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Kept watchful eye on 50+ equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
  • Contributed to development, implementation and execution of procedures.
  • Organized ongoing installation schedules to boost revenue performance.
  • Trained new coordinators to improve efficiency of department and cultivate productive work atmosphere.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Assessed employee work and improved performance with innovative approaches.

Myeyedoctor
Rockville, MD

Front Desk Supervisor
04.2015 - 11.2020

Job overview

  • Trained new staff on correct procedures, compliance requirements and performance strategies.
  • Oversaw 2+ front desk staff for productivity and operational efficiency.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Collaborated with team members to handle patient requirements from check-in through check-out.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved patient issues with appointment or insurance concerns with knowledgeable and friendly service.
  • Collected patient coinsurance's or copayments for routine or medical exams.
  • Scheduled and assigned daily work and activities for patient coordinators.
  • Kept account balance and ran daily reports to verify total sales.
  • Greeted and welcomed new and established patients, and updated profiles in EMR and Acuity system.

Cadia Healthcare
Hyattsville, MD

Referral Coordinator
04.2019 - 02.2020

Job overview

  • Maintained accurate records on up to 25+ in-progress and completed referrals, ensuring full data integrity throughout process.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.
  • Coordinated with medical staff and patients to find cost-effective options for services.
  • Collected and verified completeness of intake and admission screening packets for facility.
  • Linked families to relevant community support to meet non-medical needs.
  • Worked with senior case managers to establish and build relationships to increase hospital referrals .
  • Reviewed and collected hospital clinical documentation.
  • Verified insurance eligibility and coordination of benefits.

Kaiser Permanente
Kensington, MD

Optometric Assistant
10.2016 - 04.2019

Job overview

  • Scheduled appointments, handled referrals and ordered supplies for optometric practice.
  • Administered visual acuity tests, glaucoma screening and Keratometry and communicated findings to doctor.
  • Took medical histories and reported current concerns for up to 25+ patients per day prior to physical exam by optometrist.
  • Explained processes and operated equipment for optometry testing.
  • Greeted patients, prepared exam rooms and documented medical records to keep office running efficiently and effectively.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Collected and documented patient medical information such as blood pressure.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Taught patients about medications, procedures and care plan instructions.
  • Oriented and trained new staff on proper procedures and policies.
  • Created biweekly schedules for optometric technicians for Kensington, MD location.
  • Triaged member calls for medical emergencies for same day appointments.

Bestbuy Retail Store
Gaithersburg, MD

Front End Supervisor
08.2013 - 03.2015

Job overview

  • Monitored up to 10+ cash drawers in multiple checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Oversaw 11+ employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached 11+ employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Trained 11+ team members in successful strategies to meet operational and sales targets.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Maintained transaction security by verifying payment cards against identification.
  • Prepared weekly employee work schedules for team members.
  • Transformed employee performance by enhancing training and mentoring strategies in operational and customer-facing roles.
  • Offered credit applications to customers, cross-selling and converting customers into cardholders.

Education

University of Maryland - College Park
College Park, MD

Bachelor of Science from Human Resources Management
08.2025

Montgomery College
Rockville, MD

Associate of Arts
04.2021

Col. Zadok Magruder High School
Rockville, MD

High School Diploma
06.2014

Skills

  • Project Requirements
  • Brand Development and Awareness
  • Hospital Admissions
  • Customer Relationship Management
  • Electronic Filing System
  • Patient Admission
  • Employee Performance Management System
  • Active Communication
  • System Verification
  • Administrative Support
  • Employee Performance Reviews
  • Patient Scheduling
  • Customer Inquiries
  • Team Meetings
  • Digital Filing

Languages

Spanish
Native or Bilingual
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Director of Admissions

Autumn Lake Healthcare
11.2021 - Current

Installation Coordinator

Gac Services
11.2020 - 11.2021

Referral Coordinator

Cadia Healthcare
04.2019 - 02.2020

Optometric Assistant

Kaiser Permanente
10.2016 - 04.2019

Front Desk Supervisor

Myeyedoctor
04.2015 - 11.2020

Front End Supervisor

Bestbuy Retail Store
08.2013 - 03.2015

University of Maryland - College Park

Bachelor of Science from Human Resources Management

Montgomery College

Associate of Arts

Col. Zadok Magruder High School

High School Diploma

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Cindy Mejia-Zambrano