Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Cindy Merrill

Somersworth

Summary

Motivated customer service representative with over seven years of experience in managing inquiries and resolving complaints. Known for reliability, punctuality, and a commitment to enhancing customer satisfaction through empathetic and professional interactions.

Overview

34
34
years of professional experience

Work History

Customer Service Cashier

Dover Marine dba WDC. Inc
Dover
10.2018 - Current
  • Maintained clean and organized checkout areas for optimal customer experience.
  • Processed customer transactions efficiently and accurately at Dover Marine WDC, Inc.
  • Operated point-of-sale systems to manage cash and card payments effectively.
  • Resolved customer complaints with professionalism and empathy to enhance satisfaction.
  • Greeted customers and provided friendly customer service.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Balanced cash drawers at the end of each shift.

Customer Service Representative

Janco, Inc
Rollinsford
04.2016 - 10.2018
  • Managed customer inquiries through phone, email, and chat platforms.
  • Maintained detailed records of customer interactions in the CRM system.
  • Collaborated with team members to optimize service processes and workflows.
  • Handled escalated issues promptly while maintaining professionalism and empathy.
  • Conducted follow-up communications to ensure customer satisfaction and loyalty.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

National Passport Center

Kelly Services
Portsmouth
02.2012 - 06.2015
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked with cross-functional teams to achieve goals.
  • Utilized various software and tools to streamline processes and optimize performance.

Office Manager

WDC, Inc dba Dover Marine
Dover
09.1991 - 07.2012
  • Oversaw inventory management and ordered supplies as needed for daily operations.
  • Implemented office policies to enhance organization and improve communication.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Coded and entered daily invoices with in-house accounting software.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Maintained confidential records relating to personnel matters.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

Associate of Science - Business Management

McIntosh College
Dover, NH
06-1993

Skills

  • Customer relationship management
  • Effective communication
  • Reliability and punctuality
  • Customer service
  • Customer satisfaction
  • Phone etiquette
  • Positive and professional
  • Basic accounting
  • Quick decision making
  • Multitasking Abilities

Affiliations

  • Sewing, Quilting
  • Reading
  • Time with family
  • Multiple volunteer activities

Accomplishments

  • Outstanding young woman of America
  • Top Business Student at Graduation

References

References available upon request.

Timeline

Customer Service Cashier

Dover Marine dba WDC. Inc
10.2018 - Current

Customer Service Representative

Janco, Inc
04.2016 - 10.2018

National Passport Center

Kelly Services
02.2012 - 06.2015

Office Manager

WDC, Inc dba Dover Marine
09.1991 - 07.2012

Associate of Science - Business Management

McIntosh College

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