Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cindy Miller

Gainesville,VA

Summary

Results-oriented healthcare specialist with over ten years of clinical nursing experience, dedicated to fostering effective relationships across all levels of the organization. As a committed health professional, I bring expertise to contribute to strategic planning, operational initiatives, and health plans. My success lies in developing and implementing targeted outreach initiatives, specifically boosting awareness and enrollment in both Medicare and Medicaid within diverse communities. I adopt a collaborative approach when working with healthcare providers and community organizations, streamlining application processes for optimal efficiency.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Health & Social Service Coordinator (promoted)

United Healthcare Group
Richmond, VA
03.2024 - Current
  • Analyzed data to identify trends in patient's needs and preferences related to services offered.
  • Identify and initiate referrals for social service programs; including financial, psychosocial, community and state supportive services.
  • Assess, plan and implement care strategies that are individualized by patient and directed toward the most appropriate, lease restrictive level of care.
  • Manage the care plan throughout the continuum of care as a single point of contact.
  • Communicate with all stakeholders the required health-related information to ensure quality coordinated care and services are provided expeditiously to all members.
  • Advocate for patients and families as needed to ensure the patient's needs and choices are fully represented and supported by the health care team.

Community Health Coordinator

United Healthcare Group
Richmond, VA
01.2023 - 03.2024
  • Implemented targeted Medicaid outreach initiatives to increase awareness and enrollment in underserved communities.
  • Collaborated with medical committees and boards to support community medical service programs.
  • Worked closely with cross-functional teams to ensure the successful implementation of Medicaid expansion initiatives.
  • Monitored changes in federal and state regulations, ensuring compliance with evolving Medicaid guidelines.
  • Established labor relations and conditions of employment with disciplines to define scope of community health service implementation.
  • Handled research and administrative tasks to support community outreach and program initiatives.
  • Educated clients on options to assist in making informed decisions.
  • Delivered healthy living and disease management information to specific population groups.
  • Provided information to access financial assistance, legal aid or housing.
  • Advised on policy development and assisted in community program implementation.
  • Facilitated partnerships with local organizations, government agencies and healthcare providers to build capacity for health promotion activities.

Nurse Supervisor

Care One At Evesham Assisted Living
Marlton, NJ
05.2013 - 01.2015
  • Served as a nursing authority and program expert on Medicare Benefits and Coverage, overseeing healthcare delivery within the Medicare framework.
  • Provided expert advice and guidance in the evaluation of proposed, modified, or critical new legislation and regulations to assess the impact on Medicare Benefits and Coverage.
  • Oriented, assessed and mentored staff on correct procedures and clinical skills.
  • Managed staff care for individual patients by applying top-notch clinical judgment and abilities.
  • Maintained compliance with guidelines such as HIPAA and OSHA.
  • Managed special clinics and adjusted schedules to account for expected changes in service demands.
  • Collaborated in morning meetings with department heads to discuss census information, admissions and discharges for residents.
  • Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance.
  • Worked closely with the Director of Nursing to maintain day-to-day operations.
  • Educated medication technicians on medication assistance, ordering and insurance issues.
  • Solicited medical history information from patients to provide the best and most effective medical advice.

Agency Nurse

General Health Care Resources
Burlington, NJ
07.2011 - 05.2013
  • Observed strict safety measures, including checking medication dosages before administration to patients.
  • Used facility EMR system to update patient records, transmit prescriptions and transfer files.
  • Administered oral, IV and intra-muscular medications and monitored patient reactions.
  • Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
  • Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
  • Conducted patient assessments and diagnostic tests to provide physician with important patient health information used to create focused treatment plans and manage ongoing care.
  • Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
  • Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services.

Clinical Staff Nurse

Buttonwood Behavioral Health Hospital
Pemberton, NJ
11.2011 - 05.2012
  • Maintained strict patient privacy and confidential patient information, taking care to meet all HIPAA guidelines and statues for data security.
  • Collaborated with psychiatrists, psychologists and other healthcare professionals to ensure quality patient care.
  • Developed discharge plans that included follow up appointments with primary care physicians or psychiatrists.
  • Instructed staff members on proper safety protocols when working with emotionally disturbed patients.
  • Performed psychosocial assessments, including histories and physicals.
  • Educated patients and families on mental health topics such as stress management, coping skills and relapse prevention.
  • Facilitated group therapy sessions for clients in both individual and family settings.
  • Monitored medications for effectiveness and side effects, providing education about medication use to patients and families.
  • Initiated crisis intervention when necessary to de-escalate situations or provide emotional support for individuals in distress.
  • Participated in multidisciplinary team meetings to discuss patient progress and treatment plans.

Wellness Nurse

Care One Harmony Village At Moorestown
Moorestown, NJ
09.2007 - 04.2009
  • Assisted Wellness Director with creation of tailored care plans for patients based on individual needs.
  • Delivered high level of services and care to 80 patients in assisted living center.
  • Talked with patients about lifestyle changes and proper diet to promote better overall health.
  • Discussed methods to help relieve stress and anxiety without medication such as yoga and meditation.
  • Documented medications administered to patients, following instructions from physicians and healthcare providers.
  • Led group wellness classes to instruct as many as 20 members on Stress and Anxiety topics.
  • Reviewed and approved time cards for processing by payroll department.
  • Worked with nurses and other clinical staff to process patients and direct to appropriate departments.
  • Maintained infection control logs, streamlined charting process, and improved patient outcomes through training and leadership.
  • Helped physicians examine and treat patients by assisting with instruments, injections and suture removal.
  • Ordered medicines daily to ensure compliance with demands and needs.
  • Contributed to and participated in community education projects to foster widespread understanding of the prevention and treatment of illnesses.
  • Assigned staff to meet patient care needs and address productivity standards, while adjusting for census, skill mix and sick calls.
  • Tested patients' blood glucose levels.
  • Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.

Acute Care Nurse

Brandy Wine Assisted Living
Moorestown, NJ
09.2005 - 05.2007
  • Consulted with patients, collected histories and vitals, ordered labs and interpreted test results.
  • Responded to diverse emergency situations with quick and knowledgeable support to address injuries and illnesses.
  • Communicated with and educated patients and families about conditions and treatment plans.
  • Provided onsite training.
  • Conducted patient assessments and diagnostic tests to provide physician with important patient health information used to create focused treatment plans and manage ongoing care.
  • Delivered quality care and comfort to patients with heart failure, pulmonary hypertension, pulmonary embolisms and end-stage renal disease.
  • Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
  • Administered oral, IV and intra-muscular medications and monitored patient reactions.
  • Addressed unit staff concerns, including staffing ratios, resource management, allocation of responsibilities and optimized workload management.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
  • Answered patient questions and provided take-home materials for further information.
  • Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
  • Counseled caregivers and families on end-of-life planning and educated on patient care options.
  • Observed strict safety measures, including checking medication dosages before administration to patients.
  • Immunized patients against diseases such as influenza and pneumonia to protect vulnerable populations from serious illnesses.
  • Administered scheduled medications and therapies intravenously, rectally, orally, subcutaneously and via intramuscular injections while overseeing pain management plans.
  • Coordinated with healthcare team to establish, enact and evaluate patient care plans.

Education

Master of Science - Health Administration

George Mason University
Fairfax, VA
12.2022

Bachelor of Arts - Health Care Administration

Ashford University
Clinton, IA
09.2013

Diploma - Licensed Practical Nursing

Southern New Jersey Technical School For Nursing
Pitman, NJ
04.2007

Skills

  • Medicaid benefits
  • Medicare benefits
  • Performance metrics
  • Team collaboration
  • Health planning
  • Cultural awareness and sensitivity
  • Geriatric treatment knowledge
  • Coordinating and collaborating with community partners
  • Staff performance evaluations
  • Acute and rehabilitative care
  • Bi-lingual
  • Supporting improved access to preventive and primary care services
  • Patient safety
  • Records management
  • Treatment of conditions
  • Psychiatric and mental health care
  • Reporting skills

Certification

  • NAHSE Member
  • BLS - Basic Life Support
  • CPR certified through American Heart Association
  • Licensed Practical Nurse in State of Virginia
  • Licensed Practical Nurse in State of New Jersey

Timeline

Health & Social Service Coordinator (promoted)

United Healthcare Group
03.2024 - Current

Community Health Coordinator

United Healthcare Group
01.2023 - 03.2024

Nurse Supervisor

Care One At Evesham Assisted Living
05.2013 - 01.2015

Clinical Staff Nurse

Buttonwood Behavioral Health Hospital
11.2011 - 05.2012

Agency Nurse

General Health Care Resources
07.2011 - 05.2013

Wellness Nurse

Care One Harmony Village At Moorestown
09.2007 - 04.2009

Acute Care Nurse

Brandy Wine Assisted Living
09.2005 - 05.2007

Master of Science - Health Administration

George Mason University

Bachelor of Arts - Health Care Administration

Ashford University

Diploma - Licensed Practical Nursing

Southern New Jersey Technical School For Nursing

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Cindy Miller