Summary
Overview
Work History
Education
Skills
Languages
Certification
Revelant Skills
Affiliations
Timeline
Generic

Cindy Miranda

Niles,IL

Summary

Accomplished Salon Coordinator at Kidsnips, adept in customer interaction and exceptional organization, enhanced client base through strategic marketing and superior service. Demonstrated proficiency in health and safety regulations, alongside a commitment to quality, achieving a notable increase in customer satisfaction. Skilled in scheduling and coordination, ensuring operational excellence.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Salon Coordinator

Kidsnips
Wilmette, IL
01.2008 - 12.2020
  • Greeted customers and provided them with salon services information.
  • Provided administrative support to the salon team, including scheduling appointments and managing customer records.
  • Developed and maintained client relationships by providing excellent customer service.
  • Assisted in developing marketing strategies for increasing customer base.
  • Maintained cleanliness of the salon area by ensuring that all equipment was properly sanitized before use.
  • Answered incoming calls promptly and effectively routed them to appropriate personnel.
  • Organized inventory of supplies needed for daily operations of the salon.
  • Performed cash handling duties such as accepting payments, issuing receipts, and balancing cash drawers at the end of each shift.
  • Created detailed reports related to sales activities, customer feedback, and other areas as requested by management.
  • Managed appointment bookings through multiple channels like phone, email or walk-in customers.
  • Coordinated with vendors to ensure timely delivery of products and services.

Medical Receptionist/Assistant

Swedish Covenant Hospital
Chicago, IL
03.2007 - 12.2008
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
  • Performed data entry tasks related to billing and collections procedures.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Maintained supply inventory for office area, ordering items as needed and stocking shelves.
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Entered insurance, demographics and health history into patient database.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Protected patients by observing strict HIPAA guidelines.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Informed patients of financial responsibilities prior to rendering services.
  • Straightened up waiting room to maintain neat and organized space.

Receptionist Coordinator

Swedish Covenant Hospital
Chicago, IL
02.2006 - 03.2007
  • Greeted visitors and provided information about the company.
  • Organized and maintained reception area, including ordering office supplies.
  • Answered phone calls and redirected them to appropriate staff members.
  • Scheduled appointments for customers with necessary staff members.
  • Managed incoming and outgoing mail, packages, and deliveries.
  • Maintained accurate records of customer interactions and transactions.
  • Assisted in resolving customer complaints or inquiries in a timely manner.
  • Provided support to other departments when needed by completing assigned tasks promptly.
  • Monitored inventory levels for office supplies, equipment, and furniture items.
  • Tracked attendance records for employees on a daily basis.
  • Delegated work to staff, setting priorities and goals.

Education

High School Diploma -

Rossevelt High School
Chicago, IL
05-1996

Some College (No Degree) - Special Education

Northeastern Illinois University
Chicago, IL

Some College (No Degree) - Special Education

Wilbur Wright College
Chicago, IL

Some College (No Degree) - Special Education

Oakton Community College
Des Plaines, IL

Skills

  • Customer interaction
  • Telephone etiquette
  • Exceptional organization
  • Product and service sales
  • Cleanliness and sanitation
  • Problem-solving skills
  • Health and safety regulations
  • Coordination skills
  • Training staff
  • Employee development
  • Customer service
  • Scheduling
  • Commitment to quality and service

Languages

English
Professional
Spanish
Professional
American Sign Language
Professional

Certification

  • American Sign Language completion of level 1 and 2 certification.

Revelant Skills

I took care of my grandfather(1999-2002) and grandmother(1999-2003). I took them to their doctors appointments, helped with cooking meals, bathing, grooming, and running errands. I set up daily activities for them to do during the day, such as, coloring, painting, knitting, games, crossword puzzles and field trip days.  

Affiliations

I've had numerous amount of volunteer services. I volunteered as a music director at my local church and I set up the music program for the primary classes as well. I taught ESL classes at my local church for about 2 years helping develop and enrich a successful program for the Hispanic community. I was apart of my children's PTA board and helped set up numerous programs throughout the school year.

Timeline

Salon Coordinator

Kidsnips
01.2008 - 12.2020

Medical Receptionist/Assistant

Swedish Covenant Hospital
03.2007 - 12.2008

Receptionist Coordinator

Swedish Covenant Hospital
02.2006 - 03.2007

High School Diploma -

Rossevelt High School

Some College (No Degree) - Special Education

Northeastern Illinois University

Some College (No Degree) - Special Education

Wilbur Wright College

Some College (No Degree) - Special Education

Oakton Community College

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Cindy Miranda