Cindy Mirkamali
Shelbyville,TN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Proven leader and problem-solver with a track record of enhancing customer satisfaction and increasing revenue by 20% at Crown Insurance and Financial Services, INC. Excelled in operations management and mentoring, leveraging skills in Microsoft Excel and fostering teamwork. Demonstrates a strong work ethic and self-motivation, ensuring excellence in every facet of customer service and agency growth. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
Work History
Independent Contract Driver
Jump Around LLC
10.2021 - 02.2024
- Resolved client issues promptly, demonstrating excellent problem-solving skills and maintaining high levels of customer satisfaction.
- Navigated challenging routes and road conditions to ensure on-time deliveries without compromising safety standards.
- Handled invoices accurately, ensuring prompt payment for services rendered and clear record-keeping for tax purposes.
Life Insurance Specialist
Solutions for Life Insurance Services
07.2014 - 10.2021
- Collaborated with underwriters to ensure accurate assessments of risk and appropriate policy pricing.
- Navigated complex policy requirements to consistently provide accurate information to clients and colleagues.
- Streamlined application processes, improving efficiency and reducing processing times for new policies.
Customer Service Manager
Decorative Specialties
08.2010 - 07.2014
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Followed through with client requests to resolve problems.
Agency Owner and Manager
Crown Insurance and Financial Services, INC.
01.1998 - 10.2009
- Managed staff performance by proactively addressing deficiencies and training weaknesses.
- Approved staff hiring, termination, promotions and department transfers.
- Tracked and evaluated financial performance in order to make proactive adjustments to business plans.
- Increased agency revenue by implementing strategic marketing campaigns and innovative sales techniques.
- Spearheaded agent mentoring programs that resulted in increased productivity levels among team members over time.
Education
Associate of Arts - Accounting
University of Phoenix
Monrovia, CA06.2010
Skills
- Strong Work Ethic
- Self-motivation and discipline
- Safe Driving Practices
- Vehicle maintenance knowledge
- Accurate record keeping
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Time Management
- Training and mentoring
- Operations Management
- Administering budgets
Timeline
Independent Contract Driver
Jump Around LLC
10.2021 - 02.2024
Life Insurance Specialist
Solutions for Life Insurance Services
07.2014 - 10.2021
Customer Service Manager
Decorative Specialties
08.2010 - 07.2014
Agency Owner and Manager
Crown Insurance and Financial Services, INC.
01.1998 - 10.2009
Associate of Arts - Accounting
University of Phoenix
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