Cindy Mitchell

Innovative leader successfully running a multi-faceted non-profit organization; implementing best and next practices and innovative solutions while meeting the challenges of limited resources.

Talented Vice President with excellent employee development, recruitment and retention, customer service and analytics skills coupled with more than 25 years of experience. Comfortable giving engaging presentations to clients to drive business value, expand engagement and establish brand profile. Excellent team builder and leader of initiatives.

Expert customer service engagement officer. Quickly and successfully diffusing customer situations creating win-win-win solutions to provide dignity for all concerned. Expert in developing leaders to engage and align for high performance. Passionate DEI advisor, practitioner and advocate.

Recognized leader in management, leadership and HR office practices with individuals and teams. Accomplished at process improvement and implementing best and next practices, gap identification and strategic solutions. Successful business communicator and engaging public speaker.

Experienced in community service leadership and fundraising efforts. Master of change management implementations, recognizing and advocating for change that provides real solutions. Expert class facilitator and trainer engaging participants for successful utilization of learned skills. Common Sense Expert. Strategically agile: Excel at managing myself and others for success while in a rapidly changing environment.

• Led development and design of internal training program for client-facing service teams, with the purpose of better client service, retention and for employee career development opportunities
• Implemented coaching program within office
• Program ties into new hire training as well
• Introduced concept of a Learning Organization; developed comprehensive blended learning program to rapidly onboard new employees to support them and successfully integrate them into the team of their department
• Program included industry, functional, and organizational knowledge
• Managed four winning campaigns for Office, all with opponents but one
• Fundraising efforts were varied and successful (most of them)
• Planned all events including meet and greet, themed events, an annual golf tournament just to name a few
• Designed all campaign materials for maximum impact and sent to publisher for printing
• Assessed and defined knowledge most critical to meet strategic objectives, defined gaps with largest organizational impact, and developed program which leveraged SMEs from across the organization to fill gaps
• Brought accountability to the public sector
• Developed and managed five (5) complex budgets across 3 business reporting lines
• Led one of the fastest growing Property records departments in North Texas
• Developed first-ever social media campaigns and presence for large public office and state-wide associations

Association for Talent Development member. American Society of Association Executives member. Urban Recorders Alliance, Member, Founder. Community Involvement: Vieques Humane Society, Volunteer and Fundraiser, 2015 - present Aubrey Area Lions Club Member, Member since 1990 Owner and Facility Host, Regional Special Olympics Equestrian Games, 2013 - Present Susan G. Komen Breast Cancer 3 Day, Team Captain, 2009-2014 Nelson Center for Abused Children Board Member, 2009-2012