Cindy Mock
Columbia,SC
Summary
Dynamic District Manager with established expertise at Family Dollar, Rent-A-Center, and Blockbuster Video, specializing in business strategy development and team leadership.
Overview
33
33
years of professional experience
Work History
Manager
Petco
Columbia, SC
06.2021 - 11.2025
- Ensured adherence to company policies and standards in daily operations.
- Implemented best practices for inventory management and coordinated supply chain activities.
- Led cross-functional teams in problem-solving initiatives and effective decision-making processes.
- Evaluated individual and team performance, identifying opportunities for improvement.
Store Manager
Safelite Auto Glass
Columbia, US
09.2018 - 01.2021
- Streamlined check-out process for technicians, reducing time by fifty percent.
- Oversaw the full cycle of talent fundamentals, including selection, onboarding, and training.
- Assessed current capabilities and identified gaps for Customer Advocates and Technicians.
- Provided coaching on recalibrations, productivity, quality, and Value-Added Products & Services.
- Expanded technician count from 14 to 30, increasing average work UAD from 2.83 to over 5.15.
- Achieved exceptional store performance, securing maximum bonuses for customer service payouts.
- Boosted store engagement score from 75% to 97% through team development and culture enhancement.
Store Manager
Food Lion
Columbia, US
10.2014 - 06.2018
- Directed store operations to ensure optimal workflow and efficiency.
- Developed strong associate and customer relations, promoting the Food Lion Strategy culture.
- Implemented store-specific and corporate initiatives through high standards and effective planning.
- Oversaw security, safety, and food safety to maintain organizational reputation.
- Exceeded financial and sales goals through strategic planning and execution.
- Achieved 4% above the company average performance while improving customer service scores by over 20%.
- Reduced store shrinkage from 4.2% to 1.11% through diligent operational monitoring.
- Enhanced in-store engagement score from 74% to 97% by analyzing customer feedback.
District Manager
Family Dollar
Columbia, SC
05.2013 - 08.2014
- Optimized business efficiency through the development and promotion of direct reports.
- Devised short- and long-term strategies to achieve defined business objectives.
- Delivered strategic planning guidelines to store managers for unit-specific business plans.
- Increased net profits by 53% and sales by 17% through effective supervision and feedback.
- Boosted customer service scores by 8%, exceeding company averages by over 6%.
- Reduced turnover among store managers from 45% to 15% with high-growth strategies.
- Generated additional revenue of 20% by enhancing the operational efficiency of the store sales team.
- Achieved top operational management ranking, elevating district performance from #227 to #67 out of 438.
District Manager
Acceptance Now (Rent-A-Center)
Columbia, SC
05.2010 - 08.2012
- Created invoicing documents to ensure accurate sales record-keeping.
- Established and maintained key partnerships with Ashley Furniture, Rooms To Go, Badcock, Value City, and independent stores for business development.
- Coached sales team to achieve 20% increase in revenue through rent-to-own contracts.
- Expanded business opportunities across 27 locations in South Carolina, North Carolina, and Georgia.
District Manager
Blockbuster Video
Columbia, SC
08.1992 - 02.2010
- Established a high-performing loss prevention team through strategic leadership initiatives.
- Created comprehensive training materials for inventory management and audit processes.
- Implemented region-wide initiatives, resulting in financial recognition from the area vice president.
- Achieved multiple awards for excellence in customer service and shrink reduction.
- Ranked as a top performer in sales and marketing key performance indicators.
Education
Bachelor of Science - Elementary Education
Greensboro College
Greensboro, NCSkills
- District operations management
- Business strategy development
- Sales planning and forecasting
- Account growth and development
- Revenue optimization
- Customer service excellence
- Visual merchandising and display
- Policy development and procedures
- Contract negotiation
- Inventory control
- Loss prevention strategies
- Team leadership and training
Professional Development
- Licensed Insurance Agent, Bankers Life and Casualty
- Certified in Basic Interviewing and Interrogation, Wicklander-Zulawski & Associate, Inc.
Timeline
Manager
Petco
06.2021 - 11.2025
Store Manager
Safelite Auto Glass
09.2018 - 01.2021
Store Manager
Food Lion
10.2014 - 06.2018
District Manager
Family Dollar
05.2013 - 08.2014
District Manager
Acceptance Now (Rent-A-Center)
05.2010 - 08.2012
District Manager
Blockbuster Video
08.1992 - 02.2010
Bachelor of Science - Elementary Education
Greensboro College