Cindy Moran

• Provided exceptional customer service to attendees by answering questions and directing them to different areas of the convention center
• Managed crowd control and assisted with organizing lines for registration and entrance to workshops or panels
• Assisted with cleaning and maintaining convention center to ensure safe and enjoyable experience for attendees

• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in members
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Assisted in the onboarding of new employees

• Greeted guests warmly with a friendly smile and engaged in conversation to ensure they had an enjoyable experience while searching for requested merchandise.

• Reflected brand image and values through exceptional service delivery, strong product knowledge and tactful conflict resolution.
• Followed cash-handling policies and best practices to process sales and refund transactions.
• Observed crowds to maintain safety and guide guests to desired destinations.
• Monitored entrances and exits to control access and prohibit entry of unauthorized individuals.

• Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires.

• Performed merchandising tasks such as handling freight, preparing displays, and completing price markdowns to maintain a clean and organized store.

• Performed merchandising tasks such as handling freight, preparing displays, and completing price markdowns to maintain a clean and organized store.

• Helped customers find desired items and sizes by closely supporting each person throughout the buying process.

• Maintained revenue by attracting customers with attractive sales displays. Completed opening and closing duties, including counting money, balancing cash drawers, and making deposits.

• Conducted routine tasks during downtime to maintain store organization.