Cindy Morgan

Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Dedicated 911 Dispatcher offering 22 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in Dispatch procedures and law enforcement protocols. Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community. Certified Public Safety Dispatcher offers demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems. Works great under pressure and remains calm during emergencies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Five years into my career with CHP I became a trainer for new dispatchers. Then added Trainer for Trainers to my list of accomplishments conducting classes for trainers as well as all dispatchers on a quarterly basis. Developed a manual for trainers to assist all trainers being on the "same page" with information the new dispatchers received. Throughout my dispatch career, customer service jobs, and hospitality jobs I consistently received high marks for my professionalism, courtesy, and efficiency to the job requirements, co-workers, and the public.

Over my years of job experience I also was called upon in many jobs to coordinate company parties and travel plan for executives. I have been on every high school reunion committee since 1987 coordinating venues, vendors, fund-raising, creating classmate list and kept current on addresses over the years, collected entry monies and securely deposited funds in a timely manner as well as all things relative to a successful reunion parties. I have been a trainer in the hotel industry as well as law enforcement which included creating training materials for different classes (in both industries) as well as a training manual for law enforcement dispatch trainers.