Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Cindy Moua

Desert Hot Springs,CA

Summary

Dynamic and dedicated professional with extensive experience in customer service at The North Face Inc. Proven ability to enhance customer satisfaction through effective communication and cash handling skills. Recognized for reliability and a strong work ethic, consistently fostering positive relationships and ensuring seamless transactions in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Cashier

The North Face Inc.
12.2021 - 07.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Addressed customer needs and made product recommendations to increase sales.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.

Caregiver Attendant

IHSS In Home Support Services
02.2017 - 10.2021
  • Managed household tasks efficiently, ensuring a clean and comfortable environment for patients.
  • Implemented strategies to prevent falls and accidents in the home setting, reducing risk of injury to patients.
  • Ensured patient safety through diligent monitoring and adherence to care plans.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Improved patient comfort by providing compassionate and attentive care tailored to individual needs.
  • Provided emotional support to patients and families during challenging times, fostering positive relationships.
  • Promoted continuity of care by updating family members on changes in the patient''s condition or treatment plan.
  • Facilitated smooth transitions between home, hospital, and other care settings by coordinating services and sharing information with relevant parties.
  • Developed strong rapport with patients by actively listening to their concerns and empathizing with their experiences.
  • Collaborated with healthcare team members for optimal patient outcomes and coordinated care.
  • Organized recreational activities for patients'' mental stimulation and social engagement, enhancing their quality of life.

Cashier

Charmer’s Fresh Burger
02.2019 - 05.2021
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.

Education

Banning High School
Banning, CA

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Reliability and punctuality
  • Cash handling and management
  • Cash register operation
  • Order taking
  • Cash management
  • Professionalism and courtesy

Timeline

Cashier

The North Face Inc.
12.2021 - 07.2022

Cashier

Charmer’s Fresh Burger
02.2019 - 05.2021

Caregiver Attendant

IHSS In Home Support Services
02.2017 - 10.2021

Banning High School

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Cindy Moua