CINDY MOUNT
Ocoee,US
Summary
Enthusiastic, flexible, hardworking and dependable individual with the drive to succeed, advance and grow within a company. Experienced in management, Machining operations, profiling, chambering, threading, cut face, truing, saw off shipping, crating and polishing production business, team building, driving sales, and building strong customer relationships, cash handling banking and problem solving. Customer service is a priority. Enthusiastic willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.
Overview
12
12
years of professional experience
Work History
Machine Operrator, Shipping Associate, Polishing
Ballistic Advantage
Ocoee, FL
03.2023 - Current
- Assisted staff in shipping processes such as proper handling and storage.
- Collaborated with team members to optimize workflow, resulting in faster order fulfillment.
- Packed and labeled boxes with maximum efficiency.
- Consistently met or exceeded performance metrics while maintaining high-quality standards in all aspects of work.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated multiple machines simultaneously to meet production requirements.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
Owner/operator
josephscott llc (dba) joscin drywall solutions
ocoee, fl
11.2017 - 04.2023
- Developed and nurtured long-term customer relationships by projecting a professional corporate image and responding quickly to issues
- Operated with caution and skill to avoid accidents and delays
- Implemented direct sales pitches, as well as telephone and delivery service, for the sales floor
- Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals
- Handled customer complaints professionally, gathering all necessary information to make informed decisions and resolve issues
- Reviewed financial reports and statements on a regular basis to ensure that processes and operations were up to date and profitable.
Fed Ex Package Handler
Fed Ex Ground
Ocoee, FL
01.2023 - 03.2023
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assembled, sealed, and loaded packages into correct trucks.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
Production Worker
Gideon's Bakehouse
Winter Garden, FL
12.2021 - 02.2022
- Was in charge of setting up and operating production equipment in accordance with daily work orders and safety procedures
- Enthusiastically took on additional shifts during peak work periods to keep projects on track
- Kept track of everything
- Inspected final products to ensure that they met quality standards and tolerances
- Created consistent quality product that met production standards.
pt. supervisor preload
UPS Customer Center
Orlando, FL
06.2016 - 12.2017
- Had an excellent attendance record and was always on time for work
- Managed and motivated a team of [Number] warehouse employees to improve efficiency by [Number]%
- Was in charge of day-to-day shipping and receiving, overseeing an average of [Number] packages per day
- Developed team communications and information for [Type] meetings
- Assisted associates with irregularities in [Type] freight by performing freight processing functions
- Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys
- Kept all documentation and records accurate and up-to-date with the most recent data to avoid errors in processing or delivery
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
- Reduced accidents by [Number]%, saving $[Number] per year by identifying root causes and taking corrective action
- Solved [Type] issues, improved operations, and provided excellent customer service
- Trained new employees on job responsibilities, company policies, and safety procedures for quick onboarding
- Used handheld devices and computers to track inventory levels and completed audits to find and correct inaccuracies.
Grocery Stock Clerk / liquor associate, customer service assct.
publix
Orlando, Ocoee, Winter Garden, FL
01.2015 - 07.2017
- Gave customers recommendations after thoroughly explaining the details
- Provided exceptional customer service to every customer by leveraging extensive product and service knowledge and creating warm, welcoming environments
- Aided customers by carefully listening, identifying problems, and making recommendations based on my extensive product knowledge
- Recommended, selected, and assisted in locating and obtaining out-of-stock product based on customer requests
- Taught new employees about the company's operations, policies, and services
- Double-checked the data's accuracy and integrity
- Provided excellent customer service by responding to requests, assisting with product selection, and handling ordering functions
- Promoted a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues
- Built and nurtured strong relationships with customers in order to foster loyalty and increase customer satisfaction ratings
- Stocked merchandise, clearly labeling items, arranging them by size or color, and putting together attractive displays each [Timeframe]
- Increased productivity by anticipating needs and providing excellent support
- Entered orders into a computer database
- Quickly investigated and resolved customer complaints and inquiries.
manager/bartender
Frank's Place
Ocoee, FL
03.2012 - 07.2015
- Took customer orders and took advantage of opportunities to sell specialty drinks and foods
- Created attractive bar displays by strategically arranging bottles and glasses
- Managed disruptive customer behavior and reduced liability
- Double-checked customers' drinking age requirements by looking over their photo identification
- Kept track of bar stock levels and promptly replenished low materials to avoid shortages
- Upsold daily specials and beverage promotions to exceed daily sales goals
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Prepared a cashier report and closed out the cash register with accuracy
- Poured and prepared mixed drinks for over customers every day, as well as creating new libations to attract customers
- Maintained relationships with restaurant vendors in order to ensure efficient inventory management and cost containment.
Education
High School - ArtMathGeneral studies
Golden West High School
Visalia, CA01.2005
Skills
- Shipping
- Polishing
- Machining profile, chamber, threading, cut face, truing, saw
- Ability to use numerous instruments to check for quality of measurements on barrels for multiple operations
- Adaptable
- Conscientious
- Deadline-oriented
- Productive
- Organized
- Product knowledge
- Ability to work with others or alone
- Team management, Team building
- Problem resolution
- Relationship development
- Good Communication
- Attention to Detail
- Worksite safety
- Strong Work Ethic
Timeline
Machine Operrator, Shipping Associate, Polishing
Ballistic Advantage
03.2023 - Current
Fed Ex Package Handler
Fed Ex Ground
01.2023 - 03.2023
Production Worker
Gideon's Bakehouse
12.2021 - 02.2022
Owner/operator
josephscott llc (dba) joscin drywall solutions
11.2017 - 04.2023
pt. supervisor preload
UPS Customer Center
06.2016 - 12.2017
Grocery Stock Clerk / liquor associate, customer service assct.
publix
01.2015 - 07.2017
manager/bartender
Frank's Place
03.2012 - 07.2015
High School - ArtMathGeneral studies
Golden West High School