Cindy Narron
Garden City,MO
Summary
Dynamic professional with extensive experience at Lazer Logistics, excelling in positive approach with truck drivers entering and exiting the Church and Dwight property. Efficiency of paperwork and communication with the shipping personnel. Proven ability to enhance gate security and streamline operations, achieving significant improvements in efficiency. Strong communicator with a commitment to safety and customer service, fostering positive relationships while maintaining high standards of compliance.
Overview
46
46
years of professional experience
Work History
Guard House Lead/Supervisor
Lazer Logistics
09.2022 - 09.2025
- Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
- Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
- Responded quickly to alarms or other emergencies while coordinating with local law enforcement when necessary for swift resolution of incidents.
- Improved gate security by diligently verifying and documenting incoming and outgoing shipments.
- Managed time-sensitive tasks effectively ensuring minimal delays in processing vehicles arriving at the gates seeking entrance/exit permissions from terminal operators or port authorities as required under federal/state regulations governing maritime tran
- Delivered excellent customer service through professional communication, prompt resolution of issues, and maintaining a welcoming atmosphere at the gate area for truckers and visitors alike.
- Continuously optimized work procedures by identifying areas for improvement and proposing innovative solutions which streamlined gate clearance process while maintaining high levels of accuracy and compliance with regulatory requirements.
- Expedited gate transactions with proficient use of barcode scanners, handheld devices, and computer terminals to enter data quickly and accurately.
- Streamlined documentation processes for faster gate clearance times and increased productivity.
- Maintained a safe working environment by adhering to safety regulations and promptly addressing hazards in the yard area.
- Prevented potential security breaches by ensuring proper identification procedures were followed for all individuals seeking access to restricted areas within the facility.
- Upheld data integrity by regularly reviewing and correcting errors in information systems used to track container movements within the facility.
- Conducted thorough inspections of transportation equipment entering or leaving the facility to prevent unauthorized access or potential damage risks.
- Assisted with training new employees in gate clerk responsibilities, including documentation processes, inspection protocols, and use of company software systems.
- Supported inventory control efforts by recording all container movements within the facility accurately using data entry software systems.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Kept check-in area clean and neat at all times.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Investigated complaints and documented findings.
- Checked credentials and identifying paperwork for all incoming employees and visitors.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Issued access cards to authorized personnel to monitor access points.
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Educated workers about proper safety procedures to prevent accidents and injuries.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Deployed corrective actions quickly to maintain strong quality standards and protect consumers.
- Learned every team members' role to offer skilled backup during shortages and high-volume periods.
- Reduced employee turnover rate by creating a positive work environment and offering opportunities for professional growth.
- Trained personnel to develop new team leads for Type department needs.
- Established clear lines of communication within the team, fostering collaboration and teamwork.
- Ensured smooth daily operations by addressing unforeseen challenges promptly and proactively.
- Improved team efficiency by streamlining processes and implementing new workflows.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Collaborated with team members for seamless coordination, ensuring comprehensive coverage of all assigned areas.
- Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.
- Provided exceptional customer service by addressing visitor questions or concerns in a friendly and professional manner.
Owner/Operator Truck Driver
James R. Smith Trucking
02.1999 - 01.2020
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
- Dropped and hooked trailers and changed configuration of equipment.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Streamlined delivery process by planning optimal routes, considering fuel costs and traffic conditions.
- Continuously updated industry knowledge through participation in professional development opportunities such as training seminars or workshops.
- Reduced downtime due to mechanical issues by quickly identifying problems and coordinating repairs.
- Promoted a safe work environment by adhering to company policies and federal regulations governing commercial vehicle operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Boosted customer satisfaction by ensuring timely and accurate deliveries, maintaining open communication with clients.
- Maximized payload capacity while adhering to legal weight restrictions through careful selection of cargo assignments.
- Collaborated with other owner/operators in networking efforts to exchange information, resources, and business opportunities.
- Maintained current Class Type CDL with Hazardous Materials and Doubles and Triples endorsements.
- Assessed vehicles in fleet, identifying those requiring immediate repair work and minor maintenance.
- Contributed to a positive team atmosphere among fellow drivers by providing support, assistance, and sharing best practices when needed.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
- Enhanced fleet performance metrics by consistently meeting deadlines for pick-ups/deliveries without compromising safety standards.
- Increased revenue by strategically expanding client base and negotiating favorable contract terms.
- Assessed financial reports and statements regularly to update processes and operations for greater profitability.
- Improved overall organizational productivity by implementing efficient time management techniques for both driving hours and non-driving tasks.
- Enhanced operational efficiency by performing routine maintenance checks on the truck and equipment.
- Adopted advanced technological tools to optimize navigation, record keeping and vehicle maintenance tracking which contributed to overall efficiency.
- Coordinated seamless handoffs between other drivers or distribution centers to ensure continuity of service for customers.
- Achieved cost savings for business operations through effective fuel management strategies and preventative maintenance programs.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Inspected load security and checked for damages.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Completed routine maintenance on truck to keep in working order.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
- Removed and unloaded packages from Type trucks for customer deliveries, using extreme care to avoid damage to goods.
Purchasing Agent
WW Grainger
08.1979 - 01.1999
- Facilitated smooth operations through accurate tracking of purchase orders, invoices, and payments.
- Contributed to a positive work environment through collaboration, professional development, and open communication among team members.
- Maintained complete documentation and records of all purchasing activities.
- Ensured timely delivery of materials through effective planning and coordination with suppliers.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Reduced lead times by implementing strategic inventory management practices.
- Created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Improved supplier relationships through regular communication and proactive problemsolving.
- Maintained compliance with industry regulations and company policies throughout procurement activities.
- Supported company growth by identifying new suppliers and expanding the vendor base.
- Streamlined purchasing processes for increased efficiency and reduced operational costs.
- Established strong rapport with vendors resulting in improved payment terms without compromising quality or service levels.
- Achieved cost savings by negotiating contracts and securing favorable pricing with suppliers.
- Managed risk exposure by closely monitoring supply chain disruptions and taking corrective actions as needed.
- Enhanced product quality by monitoring supplier performance and addressing non-compliance issues.
- Increased profitability by analyzing spend data and identifying opportunities for cost reduction.
- Optimized inventory levels by implementing demand forecasting techniques to minimize stockouts or excess inventory situations.
- Collaborated with cross-functional teams to achieve project objectives within budget constraints.
- Facilitated team training sessions on procurement best practices and software use.
- Played crucial role in product launches by ensuring timely availability of materials.
- Improved vendor relationships, ensuring timely deliveries and quality goods by regular communication and performance evaluations.
- Enhanced negotiation strategies led to significant cost savings on bulk purchases.
- Coordinated with finance and logistics teams to streamline purchase-to-pay processes.
- Contributed to culture of continuous improvement by soliciting feedback and implementing process enhancements.
- Achieved more sustainable supply chain by initiating partnerships with eco-friendly suppliers.
- Conducted comprehensive market research to identify and onboard new high-quality vendors.
- Optimized supplier base by conducting performance reviews and fostering competition among vendors.
- Developed and maintained strong relationships with suppliers to ensure best pricing and terms.
- Streamlined supply chain logistics, resulting in improved delivery times by negotiating better contracts with suppliers.
- Enhanced company reputation by enforcing ethical sourcing standards.
- Managed and updated supplier database, improving data accuracy and accessibility.
- Reduced procurement expenses without compromising on quality by strategic sourcing and vendor negotiations.
- Assessed and mitigated risks associated with supply chain disruptions by developing contingency plans.
- Led cross-departmental meetings to align purchasing strategies with company-wide goals.
- Negotiated payment terms to improve cash flow by extending payables without compromising supplier relationships.
- Accepted and processed supply requests from staff, and placed orders per procedures.
- Maintained documentation for all purchases.
- Sourced and qualified bidders, obtained favorable pricing and finalized contracts.
- Analyzed and reported on inventory levels to determine purchasing requirements.
- Worked with departments to find new and better items to fulfill diverse needs.
- Identified and resolved supply chain issues to mitigate delays and production disruptions.
- Developed and implemented strategies to reduce operational costs.
- Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue, and profits.
- Implemented innovative supply chain management strategies to streamline procurement process.
- Collaborated with internal departments to identify and manage demand for material and services.
- Searched for hard-to-find items and found high-quality, reliable vendors.
- Conducted research, identifying potential vendors and better pricing options.
- Spearheaded annual budgeting process for purchasing department, aligning expenditures with strategic goals.
- Ensured compliance with both internal policies and external regulations through meticulous documentation and audits.
- Implemented new inventory management system to reduce excess stock and minimize waste.
Education
Associate of Arts - Criminal Justice
Longview Community College
Lee's Summit, MO05.1974
Skills
- Verbal and written communication
- Physical stamina
- Security protocols
- Physical fitness
- Emergency response
- Access control
- Incident reporting
- Reporting skills
- Punctuality
- De-escalation techniques
- Vehicle inspection
- Document preparation
- Visitor management
- Visitor assistance
- Radio communication
- Honest and dependable
- Customer service
- Team leadership
- Reliable and responsible
- Professional demeanor
- First aid training
- Attentive and observant
- Active listening
- Team player
- Data entry
- Adaptable and flexible
- Coaching and mentoring
- Reliability
- Cooperative attitude
- Detailed activity logs
- Team Training
- Keen observer
- Employee and visitor screening
- Visitor screening
- Legible report writing
- Database query software
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Team collaboration
- Effective communication
- Adaptability and flexibility
Timeline
Guard House Lead/Supervisor
Lazer Logistics
09.2022 - 09.2025
Owner/Operator Truck Driver
James R. Smith Trucking
02.1999 - 01.2020
Purchasing Agent
WW Grainger
08.1979 - 01.1999
Associate of Arts - Criminal Justice
Longview Community College