Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Cindy Nelson

Cindy Nelson

Homestead,FL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects with a high degree of accuracy.

Overview

22
22
years of professional experience

Work History

Customer Service Representative

Colina General Insurance
12.2018 - 03.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Processed new policies and renewals and issued policy documents
  • Handled customer inquiries and suggestions courteously and professionally

Accounts Clerk / Cashier

Insurance Management
06.2009 - 01.2018
    • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
    • Applied mathematical abilities to calculate and check figures in accounting systems.
    • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
    • Managed and responded to correspondence and inquiries from customers and vendors.
    • Performed cash, card and check transactions
    • Used computer system to process policies and payments, and issue documents and receipts.
    • Handled cash with high accuracy and took care to check bills for fraud.

Administrative Assistant

Office of Dr. Woodley C. Thompson
10.2006 - 12.2008
  • Answered phone calls, delivering messages to staff and greeting clients.
  • Executed record filing system to improve document organization and management.
  • Scheduled client appointments
  • Assisted coworkers and staff members with special tasks as necessary

Switchboard Operator

Pelican Bay at Lucaya
08.2004 - 07.2006
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Documented messages and forwarded to correct individual.
  • Greeted visitors and customers upon arrival, offered assistance, and addressed concerns
  • Assisted front desk staff with check-ins and check-outs

Administrative Assistant

Bain Industries Limited
08.2003 - 01.2004
  • Assisted development and implementation of new administrative procedures.
  • Assisted coworkers and staff members with special tasks on daily basis.

Salesperson

Hillside Investments
06.2000 - 08.2002
  • Worked to build relationships with customers and built potential for additional sales.
  • Located merchandise across various stores to address customer needs.
  • Offered customers personal service to boost sales and customer satisfaction.

Education

Associate of Science - Accounting Management

Success Training College
Freeport, Bahamas
07.2011

Skills

  • Verbal and Written Communication
  • Typing
  • Filing
  • Data Entry
  • Microsoft Excel
  • Microsoft Word
  • Credit Card Payment Processing
  • Administrative Support
  • Customer Service

Timeline

Customer Service Representative

Colina General Insurance
12.2018 - 03.2022

Accounts Clerk / Cashier

Insurance Management
06.2009 - 01.2018

Administrative Assistant

Office of Dr. Woodley C. Thompson
10.2006 - 12.2008

Switchboard Operator

Pelican Bay at Lucaya
08.2004 - 07.2006

Administrative Assistant

Bain Industries Limited
08.2003 - 01.2004

Salesperson

Hillside Investments
06.2000 - 08.2002

Associate of Science - Accounting Management

Success Training College

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