Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cindy Nguyen

San Jose,CA

Summary

Highly organized and self-motivated professional experienced in project management, team development and process improvement. Skilled in developing and implementing strategies to increase efficiency and performance. Passionate about driving business growth and creating positive work environment.

Overview

13
13
years of professional experience

Work History

ASSOCIATE DIRECTOR- INTEGRATED SOLUTIONS

AT&T
05.2022 - Current
  • Led teams of up to 13 personnel, supervising daily performance as well as training and improvement plans.
  • Assisted senior leadership in managing all aspects of operations.
  • Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
  • Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
  • Managed cross-functional teams for multiple large-scale projects, successfully completing each on time and within budget constraints.
  • Oversaw annual budget planning processes, ensuring financial goals were met while maintaining optimal resource allocation across departments.
  • Spearheaded the development and launch of a new product line, leading to increased market share and customer satisfaction.
  • Enhanced employee performance through targeted training programs and regular feedback sessions, resulting in higher productivity levels.
  • Actively participated in industry conferences and networking events, increasing company visibility and creating valuable connections with peers.
  • Utilized advanced analytics tools to identify trends in consumer behavior, informing future product development plans.

INTEGREATED SALES SUPPORT LEAD

AT&T
09.2021 - 05.2022
  • Collaborated with the sales team to develop targeted marketing campaigns, resulting in increased lead generation.
  • Implemented DMP system updates accurately, improving workflow efficiencies across the entire organization
  • Analyzed competitor offerings for strategic insights on how to differentiate our products in the marketplace effectively.
  • Provided ongoing support for the sales team, facilitating smooth communication between departments and improved overall operations.
  • Conducted market research for informed decision-making and optimal product positioning.
  • Supported account managers in achieving their quotas by providing administrative assistance during high-pressure periods.
  • Developed solutions to sales challenges and maximized business opportunities.
  • Contributed to team objectives in fast-paced environment.
  • Achieved or exceeded company-defined sales quotas
  • Attended multiple retailer and distributor product and sales training events to consistently increase product knowledge.

IN-HOME EXPERT

AT&T
02.2020 - 09.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Increased sales and customer satisfaction through personalized servicing.
  • Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
  • Reached out to prospective leads through cold calling, applying variety of established selling methods.
  • Kept detailed records of daily activities through online customer database.
  • Achieved or exceeded company-defined sales quotas.

ASSISTANT STORE MANAGER

VICTRA VERIZON WIRELESS
06.2016 - 01.2020
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Store at 100+ attainment consistently during tenure

CLIENT ADVOCATE

RESTORATION HARDWARE
06.2015 - 05.2016
  • Educated clients on available resources, guiding them through processes to achieve desired outcomes more efficiently.
  • Established strong rapport with clients by maintaining open lines of communication and promptly addressing concerns.
  • Managed escalated cases effectively by working closely with other teams and departments, leading to successful resolutions and satisfied clients.
  • Managed a diverse portfolio of clients, tailoring advocacy strategies to suit individual needs and preferences.
  • Conducted regular account reviews to identify opportunities for additional services or support.
  • Monitored industry trends to anticipate client needs and proactively offer relevant solutions.

SALES SUPERVISOR

CHARLOTTE RUSSE
09.2014 - 06.2015


  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Checked store merchandise regularly for proper display and replenishment.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Monitored daily sales performance and provided feedback to each team member.

SALES

COACH
02.2013 - 08.2014
  • Achieved top sales performance within the team by consistently meeting or exceeding sales targets.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

ASSISTANT STORE MANAGER

SUNGLASS HUT
02.2012 - 06.2013
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Implemented effective sales strategies to maximize revenue generation.
  • Exceeded monthly targets by diligently following up on leads and closing deals promptly.

SALES REPERSENTATIVE

SUNGLASS HUT
03.2011 - 02.2012
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.

Education

GENERAL EDUCATION -

MERRILL F. WEST HIGH
06.2010

EARLY CHILDHOOD EDUCATION -

SAN JOAQUIN DELTA COLLEGE
05.2018

Skills

    Project Management

    Strategic leadership

    Analytical Thinking

    Coaching and Mentoring

    Team Collaboration

    Corporate Communications

Timeline

ASSOCIATE DIRECTOR- INTEGRATED SOLUTIONS

AT&T
05.2022 - Current

INTEGREATED SALES SUPPORT LEAD

AT&T
09.2021 - 05.2022

IN-HOME EXPERT

AT&T
02.2020 - 09.2021

ASSISTANT STORE MANAGER

VICTRA VERIZON WIRELESS
06.2016 - 01.2020

CLIENT ADVOCATE

RESTORATION HARDWARE
06.2015 - 05.2016

SALES SUPERVISOR

CHARLOTTE RUSSE
09.2014 - 06.2015

SALES

COACH
02.2013 - 08.2014

ASSISTANT STORE MANAGER

SUNGLASS HUT
02.2012 - 06.2013

SALES REPERSENTATIVE

SUNGLASS HUT
03.2011 - 02.2012

GENERAL EDUCATION -

MERRILL F. WEST HIGH

EARLY CHILDHOOD EDUCATION -

SAN JOAQUIN DELTA COLLEGE
Cindy Nguyen