Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CINDY NILSEN

Farmington,MN

Summary

Audiologist with 30 years of experience in the hearing aid field with a focus on exceptional customer care and a teamwork mindset. Areas of expertise include HA software training, developing and presenting training content, troubleshooting HA fittings and current HA technology.

Overview

1
1
Certification
31
31
years of professional experience

Work History

Field Training Audiololgist

GN Resound
Shakopee, MN
10.2024 - Current

Head of Audiology

Andros ENT & Audiology
Inver Grove Heights, MN
05.2023 - Current

Audiology Computer Support

GN ReSound
Bloomington, MN
11.2017 - 04.2023

Technical Support Audiologist

GN ReSound
Bloomington, MN
10.2006 - 11.2017

Clinical/Dispensing Audiologist

Midwest Ear, Nose and Throat
Eagan, MN
06.1998 - 10.2006

Dispensing Audiologist

Associated Hearing and Audiology
West Saint Paul, MN
06.1997 - 06.1998

Clinical/Dispensing Audiologist

Ear Specialists of Omaha
Omaha, NE
02.1996 - 06.1997

Clinical/Dispensing Audiologist

Hearing Centers Of The Heartland
Fargo, ND
06.1995 - 02.1996

Education

Master of Science - Audiology

University of Nebraska-Lincoln
Lincoln, NE
06-1995

Bachelor of Science - Speech-Language-Hearing Sciences

Moorhead State University
Moorhead, MN
05-1993

Skills

  • Managed dual team responsibilities each consisting of a TSM and ISR
  • Developed and confidently presented content for national HA trainings, in office presentations and dinner seminars with special concentration in HA fitting software
  • Counseled hearing care professionals on difficult fittings via phone and remote sessions, consistently demonstrating professionalism and patience while working toward resolution
  • Implemented and executed successful HA promotional events
  • Effectively managed small team to increase practice profitability while focusing on excellent customer care
  • Extensive troubleshooting of hearing aids, fitting software, streaming devices and BT connectivity issues
  • Experience with all major HA manufacturers
  • Formally certified NOAH support engineer with navigational knowledge of several HA management systems
  • Proficient in desktop support programs, Microsoft Word, Excel, PowerPoint, and Windows OS 11

Certification

ASHA Certificate of Clinical Competence

Licensed to practice Audiology and fit hearing instruments in the state of MN (#6223)

Timeline

Field Training Audiololgist

GN Resound
10.2024 - Current

Head of Audiology

Andros ENT & Audiology
05.2023 - Current

Audiology Computer Support

GN ReSound
11.2017 - 04.2023

Technical Support Audiologist

GN ReSound
10.2006 - 11.2017

Clinical/Dispensing Audiologist

Midwest Ear, Nose and Throat
06.1998 - 10.2006

Dispensing Audiologist

Associated Hearing and Audiology
06.1997 - 06.1998

Clinical/Dispensing Audiologist

Ear Specialists of Omaha
02.1996 - 06.1997

Clinical/Dispensing Audiologist

Hearing Centers Of The Heartland
06.1995 - 02.1996

Master of Science - Audiology

University of Nebraska-Lincoln

Bachelor of Science - Speech-Language-Hearing Sciences

Moorhead State University