Cindy Nix

Logistics Coordinator

Thorntons\BP

Joliet, IL

04.2019 - Current

Determined response to effectively deal with emergencies, accidents and breakdowns.
Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
Dispatched information to service providers to schedule freight movement.
Implemented new technologies such as GPS tracking software for increased efficiency in logistics operations.
Collaborated with warehouse and other entities to coordinate physical movement of products between internal sites.
Redesigned movement of goods to minimize costs and maximize value.
Conducted regular reviews of supplier performance metrics such as on-time delivery rate, fill rate.
Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
Relayed information between drivers and recipients regarding ETA and potential delays.
Prioritized work based on business demands and freight delivery times.
Managed inventory levels to ensure timely delivery of goods while minimizing storage costs.
Supported development of training materials and technical manuals for new team members.
Directed team activities by establishing task priorities and providing guidance.
Stayed informed of logistics technology advances to apply appropriate solutions and improve processes.
Analyzed data to identify cost savings opportunities in the logistics process.
Managed movement, sorting and loading of supplies to keep deliveries on schedule.
Managed paperwork and necessary information required for client shipments.
Understood and followed oral and written directions.
Displayed strong telephone etiquette, effectively handling difficult calls.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Completed day-to-day duties accurately and efficiently.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Delivered products to customer locations on time.