Cindy Noriega
Las Vegas
Summary
Knowledgeable and skilled Hospitality professional successful at balancing guest and business needs. Well-organized in managing check-in and checkout procedures, as well as coordinating services with diverse team members. Good multitasking, planning and communication skills. Motivated, reliable and willing to go an extra mile to please guests. Capable of resolving issues promptly and with pleasant demeanor. Self-directed team player capable of working well independently.
Overview
14
14
years of professional experience
Work History
Front Desk Agent
Horseshoe Hotel & Casino
10.2019 - Current
- Collect room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provide exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilize strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Calculate billing, post charges to room folios, and review charges with guests at checkout.
- Trained new hires on best practices for the front desk, ensuring they were properly trained and equipped to excel in their roles.
- Sale efforts through upselling rooms.
Caesars Rewards Representative
Bally's Hotel & Casino
05.2016 - 10.2019
- Create accounts and assist existing members
- Provide excellent customer service while enthusiastically promoting the Caesars Rewards program
- Promote Caesars Rewards Visa and meet monthly quotas
- Greet and welcome customers with a smile as a company representative
- Constantly seek ways to improve friendly and helpful service
- Reduce customer wait time to positively impact department's ratings
- Cross sells property events such as shows, promotions, and amenities.
- Able to assist Spanish speaking guests
- Experience with working with CMS and LMS
- Verify and issue promotions booked in LMS
- Contact CCS, Special Events, and Casino Hosts to correct reservations and offers
- Answer general questions about the property and Las Vegas
- Possible job opportunities at the Front Desk
Assistant Manager
Chuck E. Cheese's
01.2016 - 05.2017
- Demonstrate a strong ability to satisfy tough customers
- Cross trained in all areas of staffing
- Contribute efficient multi-tasking skills
- Organize, sort out, and stock inventory of entire store
- Able to supervise more than 10 employees at a time
- Excelled in making sure all guests were happy
Cashier/Party Hostess
Chuck E. Cheese's
12.2009 - 01.2016
- Handle money and credit card transactions
- Answer phones and provide customer service to guests
- Assist with sorting, organizing, and stocking inventory
- Provide excellent customer service to guests
- Ability to open and close down registers.
- Able to host two/three birthday parties at a time
- Cross trained in all areas
Education
Bachelor's of Applied Science - Criminal Justice
ITT-Technical Institute
Henderson, NV6 2013
Associate of Applied Science - Criminal Justice
ITT-Technical Institute
Henderson, NVSkills
- Criminal Justice Graduate, who is fluent in Spanish seeks entry-level position in a law office to apply
- Customer service skills, typing efficiencies, and education
- Credit
- Criminal Justice
- Excellent customer service
- Customer service
- Customer service skills
- Inventory
- Law
- Office
- Multi-tasking
- Organizing
- Report Writing
- Sorting
- Fluent in Spanish
- Typing
Timeline
Front Desk Agent
Horseshoe Hotel & Casino
10.2019 - Current
Caesars Rewards Representative
Bally's Hotel & Casino
05.2016 - 10.2019
Assistant Manager
Chuck E. Cheese's
01.2016 - 05.2017
Cashier/Party Hostess
Chuck E. Cheese's
12.2009 - 01.2016
Bachelor's of Applied Science - Criminal Justice
ITT-Technical Institute
Associate of Applied Science - Criminal Justice
ITT-Technical Institute
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