Cindy Oberg
Houston,TX
Summary
Dedicated Operations Manager with over 13 years of experience in the household industry. Seasoned professional competent in organizing, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Proficient in DOT regulations and procedures. Technologically-savvy with proven customer service, time management and multitasking abilities. Attentive to customer needs and ready to break down technical problems to develop effective solutions.
Overview
12
12
years of professional experience
Work History
Operations Manager, Customer Experience
Atlantic Relocation Systems
Denver, CO
01.2022 - 08.2023
- Built strong operational teams to meet process and production demands.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Improved morale and management communication.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Implemented policies and standard operating procedures and managed quality Controls.
- Managed scheduling for over the road driver putting run's together to insure customer needs are followed.
- Maintained all fleet equipment, PM's DOT regulations, as well as driver records to keep them up to date.
Local Dispatcher
Atlantic Relocation Sysytems
Houston, TX
03.2020 - 01.2022
- Directed and dispatching, routing and tracking fleet vehicles. Received new orders, prepared documentation and assigned personnel. Responded daily caller requests with information about assistance and timeframes. Facilitated communications between customers and field personnel to answer questions or resolve concerns. Coordinated repairs to vehicles to maintain fleet operations. Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands. Monitored flow of paperwork and directed information to appropriate departments. Would keep track of yearly registrations need for trucks and trailer as well insurance coverage for all local and owner operators. Would assist with rentals for shuttles as well if disabled trucks as needed for local and OTR's. would compleat new higher paper work .worked on getting new drivers qualified with ATLAS. Over see DOT safety forms and proper paper work was done for all drivers, Physicals, Certificate of violations, licenses renewals and etc.worked hard to keep a positive good relationship with all employee's and drivers being there as representative of the company.
Commercial Dispatcher
East End Transfer And Storage
Houston, TX
06.2016 - 03.2020
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.Facilitated communications between customers and field personnel to answer questions or resolve concerns.Monitored flow of paperwork and directed information to appropriate departments.Responded to daily caller requests with information about assistance and timeframes.Received new orders, prepared documentation and assigned personnelCommercial Coordinator for most accounts, would put bids together for different logistics company's, walked and bid lab moves as well all billing to accounting done by myself for these projects as well.Directed investigations to verify and resolve customer claims.
Subcontractor
Pinnacle Movers
Houston, TX
08.2011 - 07.2016
- Worked closely with general contractor on completion tasks.Supervised additional subcontractors and craftsmen.Developed project site schedule to share with site manager.Boosted customer experiences by delivering superior customer service.Maintained overall safe work environment to reduce safety riskswas a project manager, floor planner on several moves laboratory and office moves.United qualified driver maintained and implacable driving record.
Education
Media Relations & Public Speaking -
West Texas University
GED -
Highland Park High School
Skills
- Persuasive Negotiation
- Critical Thinking
- Paperwork Processing
- Decision Making
- Microsoft Office
- Conflict Resolution
- Equipment Inspection
- Customer Service
- Task Prioritization
- Creative Thinking
- Work Crew Dispatch
- Customer File Maintenance
- Verbal and Written Communication
- Equipment Needs Assessment
- Problem Assessment
- Service Coordination
- Service Requests
- Message and Work Order Transfer
Timeline
Operations Manager, Customer Experience
Atlantic Relocation Systems
01.2022 - 08.2023
Local Dispatcher
Atlantic Relocation Sysytems
03.2020 - 01.2022
Commercial Dispatcher
East End Transfer And Storage
06.2016 - 03.2020
Subcontractor
Pinnacle Movers
08.2011 - 07.2016
Media Relations & Public Speaking -
West Texas University
GED -
Highland Park High School
Similar Profiles
Montez BrownMontez Brown
Team Leader Manager at Atlantic Relocation SystemsTeam Leader Manager at Atlantic Relocation Systems
Ricardo GarzaRicardo Garza
Driver- Owner Operator at Atlantic Relocation SystemsDriver- Owner Operator at Atlantic Relocation Systems
Ryan HallRyan Hall
Operations Coordinator for Special Products and Commercial Warehousing at Atlantic RelocationOperations Coordinator for Special Products and Commercial Warehousing at Atlantic Relocation