Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cindy Oliveros

Plainfield,New Jersey

Summary

Bilingual customer service representative with proven ability to quickly and effectively resolve complaints and issues. Motivated sales and customer service professional seeking greater responsibility in the retail environment. Remarkable ability to direct new employees and maximize team performance. who specializes in sales, service, and team leadership

Overview

7
7
years of professional experience

Work History

Sales Manager's Assistant

Buick and GMC
03.2024 - Current
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Achieved sales targets consistently by implementing innovative sales techniques and utilizing comprehensive product knowledge.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
  • Answered telephone and email inquiries from potential customers.
  • Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.

Logistics Assistant

Universal And Cotton Valley
06.2021 - 02.2024
  • Prepared reports tracking information such as purchase orders, inventory numbers and invoicing activities.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Generated, distributed and filed copies of all billing paperwork.
  • Oversaw daily inventory counts to maintain data accuracy.
  • Documented received materials into Type system.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Kept deliveries in line with import and export laws to minimize delays.
  • Generated documentation and information required for customer shipments.
  • Registered vendors and customers on database to maintain updated roster.

Bonnie Brae School, BRAVO Group Services
01.2020 - 06.2021
  • Organized supplies for use based on expected customer needs
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures
  • Completed routine maintenance checks, notifying management of any needed repairs
  • Maintained inventory of cleaning supplies and documented items requiring reorder
  • Maintained safe, clean, and organized classroom environment.

Customer Service and Cashier, Meat city market

01.2018 - 01.2020
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers
  • Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers
  • Recommended optimal merchandise based on customer needs and desires
  • Worked closely with front-end staff to assist customers
  • Trained new team members in cash register operation, stock procedures and customer service
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands
  • Managed customer service and project planning
  • Trained new hires on customer service and rotation practices
  • Wrote and submitted reports.

Education

Associate Of Business Administration -

Union County College
Cranford, NJ

Thomas Jefferson High School
San Antonio, TX

Skills

  • Collaboration
  • Planning
  • Work ethic
  • Active listening
  • Working collaboratively
  • Problem resolution
  • Bilingual
  • Organizational skills
  • Document Generation
  • Shipment Updates
  • Billing Understanding
  • Shipment Monitoring
  • Customer Experience
  • Shipping Documentation
  • Data Communications
  • Regulatory Reporting
  • Product Availability
  • Stress Management
  • Punctual and Dependable
  • Customer Service
  • Analytical Thinking
  • Communications

Timeline

Sales Manager's Assistant

Buick and GMC
03.2024 - Current

Logistics Assistant

Universal And Cotton Valley
06.2021 - 02.2024

Bonnie Brae School, BRAVO Group Services
01.2020 - 06.2021

Customer Service and Cashier, Meat city market

01.2018 - 01.2020

Associate Of Business Administration -

Union County College

Thomas Jefferson High School

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Cindy Oliveros