Cindy Olson

• Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
• Developed strong working relationships with management and executive team through effective scheduling and communication skills.
• Improved resource allocation by regularly reviewing staff skills, availability, and workload distribution.

Coordinates the flow and exchange of information related to patient's activity.

• Simplified complex financial concepts for patient's, improving their decision-making confidence.
• Met with customers to assess needs, financial status, and eligibility.
• Delivered prompt, informative responses to patient inquiries, fostering a positive patient experience.
• Built strong relationships with patient's through transparent communication and trust-building conversations.
• Face to face contact with patient's and their families
• Scheduling patient's for specialty appointment's related to chemo therapy or other cancer treatments.

• Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
• Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
• Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
• Took copayments and compiled daily financial records.
• Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
• Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.