Summary
Overview
Work History
Education
Skills
Timeline
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Cindy Olvera Gonzalez

American Canyon,CA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

10
10
years of professional experience

Work History

Shipping Clerk

Dunlop Manufacturing
05.2020 - Current
  • Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
  • Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
  • Reviewed order data to verify transactions and shipping dates.
  • Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.

Recycling Sorter / Forklift Operator

Napa Recycling
08.2016 - 12.2019
  • Maintained strong attention to detail while performing fast-paced manual sorting tasks, ensuring maximum efficiency without sacrificing accuracy.
  • Facilitated open communication among team members, fostering a collaborative atmosphere that boosted productivity levels.
  • Increased facility productivity through effective collaboration with team members on daily tasks.
  • Forklift; safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Sorted materials to separate high-grade materials such as copper and brass.
  • Collected and sorted recyclable construction materials such as concrete, drywall and plastic into appropriate containers.

Customer Service Representative /Front End Cashier

Mi Pueblo Food Center
06.2014 - 08.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.

Education

High School Diploma -

American Canyon High School
American Canyon, CA
05.2013

Skills

  • Customer Service
  • Forklift Operation
  • Shipping procedures
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Money handling abilities
  • Team Player
  • Bilingual in Spanish

Timeline

Shipping Clerk

Dunlop Manufacturing
05.2020 - Current

Recycling Sorter / Forklift Operator

Napa Recycling
08.2016 - 12.2019

Customer Service Representative /Front End Cashier

Mi Pueblo Food Center
06.2014 - 08.2016

High School Diploma -

American Canyon High School

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Cindy Olvera Gonzalez