CINDY ORTIZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Case Manager-YBHS
Gulf Coast Center
10.2023 - Current
- Provided treatment through Texas Resiliency and Recovery (TRR) for children and adolescents in Youth Behavioral Health Services.
- Coordinated and implemented TRR within the interdisciplinary team, including consultation and development of natural support options.
- Monitored youth's level of care, ensure documentation compliance, and completed required assessments and consents.
- Offered training, psychiatric assessment, treatment, crisis management, and coordination of services for assigned caseload.
- Operated under a trauma-informed approach based on key principles.
- Conducted service delivery in accordance with Youth Behavioral Health Service Standards as defined by state and local authority.
- Identified, arranged, advocated and collaborated with other agencies to assure an effective planned referral, discharge or transfer of services. Includes completion of service summary, transfer discharge summary, and requested for fair hearing letter to be sent.
- Actively participated in team meetings and other clinical staffings. Remained attentive with professional mannerisms throughout duration of meetings.
- Used mature problem solving approach in daily work and interactions.
Talent Acquisition Recruiter 2
Zachry Group
11.2022 - 08.2023
- Sourced, screened, and performed preliminary interviews on potential candidates
- Coordinated site interviews with appropriate hiring manager to select qualified candidates for project specific requirements and make contingent employment offers based on federal/state law
- Tracked and reported data on staffing plan processes using computer software programs that may include MS Word, Excel, Power Point, and other software databases
- Coordinated and conducted re-deployment initiatives (proactive communication with employees prior to anticipated end date)
- Conducted operational and administrative portions of the hire process (background checks, drug screen, health screen, I9 compliance, E-Verify compliance, employment paperwork, site specific requirements)
- Used Tracking Management System
- Utilized people skills including collaboration, communication, presentation, and team building skills
Child Protective Investigator
Family and Protective Service
06.2022 - 11.2022
- Responded quickly in crisis situations involving children who may be in an abusive or neglectful situation
- Conducted forensic investigations of reports of abuse/neglect to children to determine if abuse or neglect occurred and conducts assessments to determine the current or future risk of harm to children
- Observed children for signs of any harm and assess the signs to determine if they are the result of abuse or neglect
- Interviewed people in the case such as the parents, caregivers, person who reports the concern, family members, and others familiar with the family situation, included medical staff, teachers, law enforcement, etc
- Assessed child safety and takes the necessary actions to protect the child as appropriate
- Talked frankly and objectively with families about matters they may consider personal and private, such as parenting decisions and actions, sexual abuse, income, money management, and personal relationships
- Determined action to be taken to remove or to reduce an immediate threat to the safety of a child to include working with families to identify family members who can assist with keeping the child safe, testifying in court to seek emergency protective services, placing children in substitute care, referring family for immediate crisis intervention therapy or other community resources
- Documented all relevant and appropriate information gathered during the investigation and completes all required forms accurately and in a timely manner.
FAMILY CASE MANAGER LEVEL 2
Brazoria County Head Start Early Learning School Systems Inc
07.2014 - 06.2022
- Monitored and tracked all children and family records, documented and ensured quality record keeping with data entry on of all 65 files on caseload
- Qualified applicants through verifying income for program
- Maintained confidentially and respected protocols
- Followed policies and procedures with local/state/federal laws
- Conducted and facilitated
STUDENT MENTOR
Brazosport College
12.2013 - 07.2014
- Student leadership role
- Delivered impactful services to students needing assistance with resources or services
- Participated and delivered speeches during new student orientations
- Offered valuable and relatable perspectives to students.
FAMILY CASE MANAGER
Brazoria County Head Start Early Learning School Systems Inc
01.2011 - 01.2013
- Preformed and delivered proper case management for 54 families
- Developed effective partnerships within the community
- Recorded and documented data into Child Plus system
- Scheduled and conducted all events for program
- Maintained follow-ups on health/nutrition/education/transition process/community advocacy/mental health education/home-visits and services.
BILINGUAL TEACHER ASSISTANT
Brazoria County Head Start Early Learning Schools Inc
08.2010 - 05.2011
- Followed through with lesson plan
- Assisted teacher in task
- Conducted parent teacher conferences and home visits
- Completed all functions by following federal mandates, procedures and regulations correctly.
TECHNICAL SERVICE REPRESENTATIVE
Dish Network Corp
05.2007 - 01.2008
- Received inbound calls pertaining to cable service
- Opened and closed accounts
- Resolved technical problems with billing, and cable issues
- Scheduled appointments, ordered products, and offered promotions
- Gained knowledge of products and equipment
- Worked as a team to meet monthly benchmarks
- Utilized effective communication and listening skills
Education
Associate Degree - Early Child Development Administration
Brazosport College
Associates Degree - Multidisciplinary Studies
Brazosport College
Bachelor of Applied - Industrial Management,General Technology Specialty
Brazosport College
Skills
- Detail orientated
- Willingness to assume challenging task
- Effective leadership skills and
- Problem solving
- Needs Assessment
- Discharge Planning
- Case Management
- Organization and Multitasking
Timeline
Case Manager-YBHS
Gulf Coast Center
10.2023 - Current
Talent Acquisition Recruiter 2
Zachry Group
11.2022 - 08.2023
Child Protective Investigator
Family and Protective Service
06.2022 - 11.2022
FAMILY CASE MANAGER LEVEL 2
Brazoria County Head Start Early Learning School Systems Inc
07.2014 - 06.2022
STUDENT MENTOR
Brazosport College
12.2013 - 07.2014
FAMILY CASE MANAGER
Brazoria County Head Start Early Learning School Systems Inc
01.2011 - 01.2013
BILINGUAL TEACHER ASSISTANT
Brazoria County Head Start Early Learning Schools Inc
08.2010 - 05.2011
TECHNICAL SERVICE REPRESENTATIVE
Dish Network Corp
05.2007 - 01.2008
Associate Degree - Early Child Development Administration
Brazosport College
Associates Degree - Multidisciplinary Studies
Brazosport College
Bachelor of Applied - Industrial Management,General Technology Specialty
Brazosport College
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