Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Cindy Ortiz

Los Angeles,CA

Summary

Accomplished Chanel Account Coordinator with a proven track record at Macy's, adept in customer service management and event coordination. Excelled in building lasting relationships and enhancing team performance through effective coaching and mentoring. Achieved significant sales growth by leveraging business administration skills and motivational leadership, frequently exceeding sales goals.

Overview

15
15
years of professional experience

Work History

Chanel Account Coordinator

Macys
01.2023 - Current
  • Effective communication skills to effectively communicate clear and succinct priorities, strategies, and guidance to Division and store teams.
  • Strong ability to collaborate effectively with Regional Merchandise Execution, Beauty Field Director, and Store partners in order to support store growth.
  • Assisted in planning and carrying out various types of events, including corporate functions, promotional events, vendor launches, and virtual gatherings.
  • Support and motivate Beauty associates to enhance their skills, and promote ongoing education,( Retailer, and Brand).
  • Working closely with Beauty Managers of Sales ,Customer Service, and counter managers to set coaching priorities. Support leaders in training store colleagues, recognize, and reinforce store team performance.

Chanel Counter Manager

Nordstrom
11.2016 - 01.2023
  • Set and achieve personal goals while supporting the goals of the team.
  • Build lasting relationship with customers.
  • Manage scheduling, executed events and promotions.
  • Communicate business opportunities that include line performance, stock levels and team recognition.
  • Schedule and maintain appointment's with customer's clientele.
  • Coach and provide fast feed back to Beauty Artists to have growth in business sales.
  • Follow up with the Department Manager, Vendor Executive on weekly , monthly, and needed basis.
  • Communicate with Marketing buyers on stock levels and out of stock merchandise to maximize sales.

Assistant Manager

Ulta
06.2016 - 11.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Making sure associates were in a happy environment.

Counter Manager

Macys
08.2009 - 05.2016
  • Promoted brand loyalty by creating personalized experiences for each customer during their visit.
  • Participated in special events or promotions as needed to boost sales and increase brand visibility in-store.
  • Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
  • Developed strong relationships with clients, resulting in repeat business and referrals.
  • Exceeded sales goals through many obstacles l.e remodeling/construction of DTLA Macy's Plaza.
  • Assisted department in on boarding of new sales associates and counter managers.
  • Coached and developed to the Macy's metric's standard.


Education

No Degree - Phycology

East Los Angeles College
Monterey Park, CA
06.2022

High School Diploma -

John C Fremont High School
Los Angeles, CA
06.2016

Skills

  • Customer Service
  • Account Management
  • Order Management
  • Relationship Building
  • Customer Service Management
  • Business Administration
  • Multitasking and Organization
  • Team Leadership
  • Staff Development and Training
  • Event Coordination
  • Coaching and Mentoring
  • Motivational Leadership

Accomplishments

  • United States Counter Manager of the year 2021
  • Counter Manager of the year (CHANEL 2013 & 2014 for MACY'S)
  • Ranking Chanel number one in every store event.
  • Highest number of clientele.
  • Ranking 1 in fragrances YTD.
  • Taking over number 2 spot Ranking YTD ( CHANEL Beauty and Fragrances)

Languages

Spanish
Native or Bilingual

Timeline

Chanel Account Coordinator

Macys
01.2023 - Current

Chanel Counter Manager

Nordstrom
11.2016 - 01.2023

Assistant Manager

Ulta
06.2016 - 11.2016

Counter Manager

Macys
08.2009 - 05.2016

No Degree - Phycology

East Los Angeles College

High School Diploma -

John C Fremont High School

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Cindy Ortiz