Cindy Ovalle
Winnetka ,CA
Summary
Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design. Confident training leader with demonstrated planning, organizational and leadership abilities focused on development.
Overview
4
4
years of professional experience
Work History
Director of Training and Development
Chick-fil-A
12.2020 - Current
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Delivered new employee onboarding and training sessions via Google Drive.
- Trained staff during demonstrations, monthly meetings, quarterly conferences, and workshops.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Organized and edited training modules, multimedia visual aids, and other educational materials.
- Directed training programs and development paths for managers and supervisors.
- Developed surveys to identify training needs based on projected production processes and changes.
- Coordinated and prioritized required training courses for all employees.
Customer Service Cashier
Wing Stop
06.2020 - 11.2020
- Actively listened to over 20 customer calls per day, handled concerns quickly
- Processed over 50 customer orders per hour and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Library Volunteer
Sherman Oaks Martin Pollard Brach Library
06.2019 - 09.2019
- Conducted circulation and shelving duties, maintaining orderly, organized displays.
- Performed basic book reshelving and obtained items from book drop.
- Maintained clean, safe library environments for optimized customer comfort.
- Greeted visitors, answered questions, and made book recommendations across subjects and genres.
- Completed daily administration tasks for accurate, reliable records.
- Increased library engagement through community outreach and activity schemes.
- Promoted library at special events and community gatherings.
Education
Bachelor of Science - Business Management
California State University - Northridge
Northridge, CA05.2025
Skills
- Confidential Records Management
- Orientation Sessions
- Budget Expenses
- Customer Satisfaction
- Managing Terminations
- Develop Training Programs
- Coaching
- Core Values Management
Languages
Spanish
Native or Bilingual
Timeline
Director of Training and Development
Chick-fil-A
12.2020 - Current
Customer Service Cashier
Wing Stop
06.2020 - 11.2020
Library Volunteer
Sherman Oaks Martin Pollard Brach Library
06.2019 - 09.2019
Bachelor of Science - Business Management
California State University - Northridge
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