Cindy Owens
Summersville,WV
Summary
Dynamic professional with extensive experience at Usave Food Stores, excelling in data entry and customer service. Proven track record in enhancing operational efficiency and fostering team collaboration. Skilled in bookkeeping and adept at managing budgets, resulting in improved financial oversight and customer satisfaction. A dedicated team player committed to continuous improvement.
Overview
17
17
years of professional experience
Work History
Office Associate
Usave Food Stores
03.2022 - 07.2022
- Assisted customers with inquiries and provided exceptional service to improve satisfaction.
- Operated point-of-sale systems efficiently, ensuring accurate transactions.
- Maintained accurate records of transactions and customer interactions.
- Supported senior management by preparing detailed reports on business operations and performance metrics.
- Assisted in monthly financial reconciliations for improved budget management and cost control.
- Input data into spreadsheets and databases.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Monitored and tracked budgets and expenses.
Manager in Charge
Usave Food Stores
03.2008 - 07.2016
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Developed and implemented inventory management strategies to optimize stock levels.
- Analyzed sales data to identify trends and inform strategic decision-making.
- Established key performance indicators to evaluate operational efficiency and productivity.
- Enhanced employee engagement with regular feedback, recognition programs, and career development support.
- Created a positive work environment by fostering open communication and encouraging employee development opportunities.
- Developed strong client relationships through consistent communication, resulting in increased customer satisfaction and repeat business.
- Fostered a culture of continuous improvement by encouraging employees to share ideas and take ownership of their work, resulting in higher levels of job satisfaction and operational excellence.
- Ensured timely project completion by developing detailed schedules and managing resources effectively throughout the process.
- Maintained strong vendor relationships, negotiating favorable contracts that saved on costs without sacrificing quality or service levels.
- Provided strong leadership to enhance team productivity and morale.
- Evaluated hiring, firing, and promotions requests.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Customer Service Representative
Healthcare America Medical Group
08.2005 - 09.2006
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Assisted in training new staff on customer service protocols and company policies.
- Managed high-volume calls, ensuring timely response to patient needs and concerns.
- Developed and implemented efficient processes for handling patient records and information requests.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Nicholas County High School
Summersville, WV05-1975
Skills
- Data entry
- Paperwork processing
- Bookkeeping
- Spreadsheet creation
- Dedicated team player
- Organizing and categorizing
- Prioritizing work
- Data entry expertise
- Payment processing
- Filing and data archiving
- Database management
- Clerical support
- Quickbooks
Languages
English
Full Professional
Timeline
Office Associate
Usave Food Stores
03.2022 - 07.2022
Manager in Charge
Usave Food Stores
03.2008 - 07.2016
Customer Service Representative
Healthcare America Medical Group
08.2005 - 09.2006
High School Diploma -
Nicholas County High School