Cindy Oxlaj
Hesperia,CA
Overview
8
8
years of professional experience
1
1
Certification
Work History
Commerce Associate/ Rates Team
Auctane Inc
El Segundo, CA
08.2020 - Current
- Built and researched discount rate cards for high-priority customers using Excel.
- Communicated with internal teams and the USPS for international rate builds.
- Ensured that customers received correct shipping rates and calculated refunds.
- Managed financial accounts, including funding, payment methods, and tax exemptions.
- Collaborated with Shopify to verify orders, and used Zendesk for customer support.
- Worked with finance to ensure accurate billing and shipping costs for customers.
Customer Relations
Auctane Inc
El Segundo, CA
06.2019 - 08.2020
- Collected customer information and provided support through multiple channels.
- Resolved issues using problem-solving and negotiation skills, ensuring customer satisfaction.
- Followed up with customers to address further concerns, and sent important updates via email.
Customer Service Representative
PLS Financial Service
Compton, CA
08.2018 - 06.2019
- Entered customer data and processed check transactions, including research and fee negotiation.
- Handled money transfers and international payments using Western Union.
Production Supervisor
Magic Laundry Service
Montebello, CA
01.2018 - 06.2018
- Led a team of 20 to 30 workers, ensuring quality and high output in a fast-paced environment.
- Managed the processing of 40,000 pounds of linen, surpassing expectations by 8,000 pounds.
- Coordinated with supervisors and company owners to resolve issues and ensure customer satisfaction.
- Trained workers and supervisors, optimizing team efficiency.
Production Worker
Magic Laundry Service
Montebello, CA
05.2017 - 12.2017
- Folded hospitality linens, and ensured quality control before shipment.
- Entered linen data into proprietary systems.
Education
College Education - Psychology
East Los Angeles College
Monterey Park02.2017
High School Diploma -
James A Garfield Senior High School
Los Angeles06.2014
Skills
- Microsoft Outlook
- Oracle
- Google Spreadsheets
- Microsoft Excel
- Customer relations
- Zendesk
- Jira
- Backpack (software)
- Shopify store
- Textexpander
- Type speed averages 50 words per minute
Certification
Certificate in Excel, 08/01/23
Languages
Spanish
Full Professional
References
- Kristen Blackmon, Sr. Manager, kristen.blackmon@auctane.com
- Preston Carter, Manager Lvl 2, preston.carter@auctane.com
Hobbies and Interests
- Meeting new people
- Friends
- Music
- Star Wars
- Driving
- Gaming
Timeline
Commerce Associate/ Rates Team
Auctane Inc
08.2020 - Current
Customer Relations
Auctane Inc
06.2019 - 08.2020
Customer Service Representative
PLS Financial Service
08.2018 - 06.2019
Production Supervisor
Magic Laundry Service
01.2018 - 06.2018
Production Worker
Magic Laundry Service
05.2017 - 12.2017
College Education - Psychology
East Los Angeles College
High School Diploma -
James A Garfield Senior High School