Cindy Pabόn
Phillips Managed Support Services
Columbia,PA
19
years of professional experience
1
Certification
Proactive and goal-oriented professional with a strong focus on time management and problem-solving. Recognized for reliability and adaptability, with a quick ability to learn and apply new skills. Committed to utilizing these qualities to drive team success and make meaningful contributions to organizational growth.
Work History
Bilingual Enrollment Specialist
7 Years 4 Months- Communicated effectively via telephone and email with prospective families.
- Enhanced customer service by promptly addressing inquiries and resolving issues promptly.
- Understood and thoroughly explained services provided to families and potential learners.
- Handled sensitive information discreetly while adhering to company policies regarding privacy protection.
- Enhanced team productivity through effective time management and prioritization techniques during peak enrollment periods.
Front Desk/ Guest Services
8 Years 1 Month- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Developed strong rapport with repeat guests through personalized service and genuine attentiveness to their preferences and needs.
- Promoted hotel amenities, upselling additional services to enhance overall guest satisfaction.
- Processed payments accurately, balancing daily cash drawer transactions and reporting discrepancies accordingly.
Interpreter/Translator
11 Years 11 Months- Provided oral interpretations for families during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Translated and Interpreted within Donegal School District during Parent/Teacher Open House, IEP (Individualized Education Program) meetings, Truancy Court Hearings, and Phone Conferences.
Para-educator
13 Years 11 Months- Provided accommodated direction and instruction to students with learning disabilities by creating tailored services including planning and implementation of procedures and methods.
- Assisted students in achieving academic goals by providing one-on-one tutoring and small group instruction in various subjects.
- Improved student social skills through facilitating peer interactions, modeling appropriate behaviors, and promoting empathy among classmates.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Documented behaviors, implemented interventions, and treatment results.
- Monitored student progress through regular assessments, adjusting instructional methods accordingly to maximize effectiveness.
- Supported teachers in managing diverse classroom populations by providing targeted interventions for students who required additional assistance or modifications.
Education
Master of Science - Applied Psychology
Bachelor of Science - Applied Psychology
- Dean's List
- [4.0] GPA
- cum laude graduate
High School Diploma
Skills
Exceptional communication
Documentation Management
Reporting and Analytics
Customer service expertise
Deadline Management
Applicant screening
Excellent Phone Demeanor
Client Relationship Building
Client Advocacy
Workflow Optimization
Accomplishments
- Interpreted for the District Office of Judge Albert Esq. District 02-3-03 Mount Joy, PA
- Translated documents and interpreted for all of Donegal School District's Principals, Social Worker and Guidance Counselor.
- Interpreted for Spanish speaking families at the local food bank while also negotiating necessary resources.
- Facilitated and organized the Secret Santa program for the elementary school.
- Was the creative designer for the elementary school yearbook for 7 years, which included layout and point person for Lifetouch.
- Successfully completed the "Bridging The Gap Medical Interpreter Training" in Philadelphia, PA through the Nationalities Service Center in March of 2014.
- Interpreted for Pope Francis during the "Meeting of Families", Philadelphia 2015
Professionalreferences
- Allyson Muir-Learing Support Teacher, allyson.muir@donegalsd.org, 717.333.3572
- Andrew Sparmblack-Assistant Principal, andrew.sparmblack@donegalsd.org, 717.928.2900
- Rosa Gomez Guemez-Phillips Team Lead, rgomezguemez@phillipsmss.com, 717.497.4239
Personal Information
Title: Customer Service / Interpreter / Certified Medical Translator / Paraeducator
Certification
- Certified Medical Interpreter, Red Cross - 2014
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bilingual Enrollment Specialist
Phillips Managed Support Services
06.2019 - CurrentRead More
Front Desk/ Guest Services
Turkey Hill Experience
06.2011 - 07.2019Read More
Interpreter/Translator
Donegal Middle School
08.2007 - 07.2019Read More
Para-educator
Donegal Middle School
08.2005 - 07.2019Read More
Albright College
Master of Science from Applied Psychology
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Albright College
Bachelor of Science from Applied Psychology
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McCaskey High School
High School Diploma
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