Cindy Padilla
Bell,CA
Summary
Diligent bilingual Accounts Receivable Clerk with robust background in accounts receivable management, ensuring accurate and timely processing of invoices. Proven track record in resolving billing discrepancies and enhancing collection efficiency. Demonstrated expertise in account reconciliation and effective communication with clients.
Overview
7
7
years of professional experience
Work History
Accounts Receivable Clerk
SCI
11.2023 - 11.2024
- Prepared and mailed and emailed invoices to customers, processed payments, and documented account updates.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
Customer Service Manager
SCI
01.2023 - 11.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Kept accurate records to document customer service actions and discussions.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
Customer Service Representative
Prosource Facility Supply
03.2022 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used accounting software to prepare weekly and monthly financial reports.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Executed billing tasks and recorded information in company databases.
- Managed invoicing and payment processing operations.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Applied best practices in customer service, sales and employee management to exceed organizational goals.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Care Specialist
Guess
02.2021 - 03.2022
- Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
- Coordinated timely responses to online customer communication and researched complex issues.
- Responded to customer inquiries via phone, email and web-based platforms.
- Resolved concerns with products or services to help with retention and drive sales.
- Assisted in training new employees and participated in cross-training with other departments.
- Recorded product or service failure complaints and notified appropriate departments.
- Provided customers with detailed information on company products, services and materials.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Took ownership of customers issues to follow problems through to resolution.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Sales Representative
Sprint
12.2017 - 09.2020
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer
- Listened to customer needs and desires to identify and recommend optimal products
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Drove team revenue totals by bringing in over $10,000 in sales
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
- Opened and closed store independently when needed and prepared nightly bank drop for manager
- Helped resolve client problems quickly with superior customer service.
Education
High school diploma -
Bell High School
Skills
- Invoice Processing
- Payment posting
- Statement Review
- Accounts Receivable Software
- Cash application
- Debt collection
- Data entry and management
- Accounts Receivable
- Customer service support
- Account Reconciliation
- Aging reports analysis
- Financial records and reporting
- Account management
- Product management
- Quality assurance
- Network development
- Account servicing
- Client Service
Languages
English
Spanish
Timeline
Accounts Receivable Clerk
SCI
11.2023 - 11.2024
Customer Service Manager
SCI
01.2023 - 11.2023
Customer Service Representative
Prosource Facility Supply
03.2022 - 01.2023
Customer Care Specialist
Guess
02.2021 - 03.2022
Sales Representative
Sprint
12.2017 - 09.2020
High school diploma -
Bell High School
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