Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cindy Parks

Temple,GA

Summary

Diligent and Detailed Team Player skilled in client relations and loan product guidelines. Highly responsive to delivery of services and focused on customer relationship building.

With a passion for learning and furthering my mortgage knowledge I enjoy working with a team to share our strengths and help when issues arise.

Having my clients feel comfortable with me and knowing I am looking out for their best interest is my number one goal with every file.

I do hope to be able to grow my knowledge and one day Underwrite.

Overview

8
8
years of professional experience

Work History

Loan Officer Assistant/Processor

Assertive Mortgage, LLC
09.2022 - Current
  • Answered inquiries and provided superior customer service to clients.
  • Reviewed application for accuracy and completeness with borrowers.
  • Set up files using loan officer checklist and submitted on-time for underwriting.
  • Communicated with customers daily to request information and complete paperwork.
  • Send initial disclosure according to TRID timeline
  • Calculated Income
  • Pre-qualified clients for LO's
  • Manged 25-40 files in pipeline
  • Keep all file notes up to date daily
  • Performed all processing duties including; compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork. Also, ordered and followed up on title, appraisal, HOI and any other important documentation needed.
  • Worked with multiple Investors insuring clients get best product/rate to fit their needs.
  • Liaised with clients to guide through loan closing process and skillfully handle any concerns.
  • Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
  • Affirmed loan document accuracy to protect lenders from potential fraud.
  • Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
  • Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
  • Enter all fees on LE and ensure accuracy
  • Reviewed and collected all conditions of approval for files from client
  • Processed QM and NON-QM Products.

Loan Officer Assistant/Processor

Fairway Independent Mortgage Corporation
02.2016 - 08.2022
  • Answered inquiries and provided superior customer service to clients.
  • Reviewed application for accuracy and completeness with borrowers.
  • Set up files using loan officer checklist and submitted on-time for underwriting.
  • Manged 25-40 files in pipeline
  • Communicated with customers daily to request information and complete paperwork.
  • Send initial disclosure according to TRID timeline
  • Calculated Income
  • Pre-qualified clients for LO's
  • Keep all file notes up to date daily
  • Performed all processing duties including; compiling applicant documentation such as credit reports, employment verification's, and financial history paperwork. Also, ordered and followed up on title, appraisal, HOI and any other important documentation needed.
  • Worked with multiple Investors insuring clients get best product/rate to fit their needs.
  • Liaised with clients to guide through loan closing process and skillfully handle any concerns.
  • Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
  • Affirmed loan document accuracy to protect lenders from potential fraud.
  • Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
  • Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
  • Enter all fees on LE and ensure accuracy
  • Reviewed and collected all conditions of approval for files from clients
  • Branch DPA Piggy Back Loan Processor
  • CAP Underwriter

Education

No Degree - Nursing

Dekalb College
Atlanta, GA

No Degree - Mortgage Loan Processor Certification

Capstone Mortgage Institute
Atlanta, GA
06.2017

Skills

  • Read and understand program guidelines
  • Run and understand AUS
  • Critical Thinker/Able to think "outside the box"
  • Excellent customer service skills
  • Document Verification
  • Credit
  • Able to process QM and NON QM loan products
  • Smile through the phone
  • Exceptional Organizational Skills
  • Prioritizing Task Properly
  • Detail Oriented
  • Work with multiple LO's and stay on top of important dates for files

Timeline

Loan Officer Assistant/Processor

Assertive Mortgage, LLC
09.2022 - Current

Loan Officer Assistant/Processor

Fairway Independent Mortgage Corporation
02.2016 - 08.2022

No Degree - Nursing

Dekalb College

No Degree - Mortgage Loan Processor Certification

Capstone Mortgage Institute

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Cindy Parks