I ran a very successful sewing business dealing with a wide variety of clientele. In that I had to troubleshoot a wide range of problems that arose along the way. For most of my life I have been enrolled in a public speaking class, constantly learning new ways to listen to peoples concerns and overcome their objections. As a result of that class I have been taught to really listen to peoples concerns and respond in a non-confrontational manner, always with respect and concern for their needs, beliefs and cultural heritage.