Cindy Peltier
Ray
Summary
Dynamic and self-motivated professional with extensive experience in customer service and operations management at Holland America Line. Highly dependable with a proven track record of exceeding sales targets and maintaining exceptional attention to detail. Adept at training staff and fostering strong client relationships to enhance service quality and satisfaction.
Overview
30
30
years of professional experience
Work History
Rural Mail Carrier
United States Post Office
10.2020 - Current
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
- Maintained records on customers with mail forwarding and change of address requests.
- Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
- Organized mail ahead of delivery runs for correct routing.
- Demonstrated flexibility by covering additional routes as needed or stepping in for absent colleagues when necessary.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
- Managed time effectively to accommodate fluctuations in workload due to seasonal demands or unexpected challenges.
- Enhanced reliability of mail service by maintaining exceptional attendance record.
Cashier
Horizon Resources
05.2015 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
Travel Service Agent
Holland America Line
05.2005 - 03.2015
- Advised clients on travel documentation.
- Received inbound calls in a call center.
- Worked remotely from home.
- Exceeded sales targets consistently.
- Coordinated both international and domestic travel accommodations for customers, arranging for cruise tickets, airfare, hotel and rental car reservations.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
Front Desk Manager
Airport International Inn
05.2001 - 02.2006
- Trained new staff.
- Responded to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Checked guests in out of hotel, made reservations, and processed payments.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Attended staff meetings and brought issues to attention of upper management.
- Addressed guest concerns by quickly resolving room issues.
Travel Service Agent
Rosenbluth International
05.1999 - 06.2005
- Received inbound calls from corporate travelers.
- Facilitatitated airline reservations while advising lowest airfare options.
- Booked hotel reservations.
- Daily production reports.
- Mentored new hires with emphasis of a supportive work environment.
- Educated customers about various insurance options while emphasizing the importance of coverage during their travels.
- Displayed excellent customer service and attention to detail.
- Exceeded sales targets consistently.
Floor Manager
Advantage Line
10.1995 - 05.2002
- Received inbound calls.
- Evaluated productivity of employees.
- Supervised 10 - 30 employees per day.
- Coordinated incoming calls and directed to other call center locations.
- Provided training, monitoring, leadership, data entry, and phone reception.
- Provided excellent customer service.
Education
Associate Of Applied Science - Marketing And Management
Williston State College
Williston, NDSkills
- Highly Dependable
- Excellent attention to detail
- Fast learner
- Inbound/outbound call center experience
- Self motivated
Timeline
Rural Mail Carrier
United States Post Office
10.2020 - Current
Cashier
Horizon Resources
05.2015 - 01.2021
Travel Service Agent
Holland America Line
05.2005 - 03.2015
Front Desk Manager
Airport International Inn
05.2001 - 02.2006
Travel Service Agent
Rosenbluth International
05.1999 - 06.2005
Floor Manager
Advantage Line
10.1995 - 05.2002
Associate Of Applied Science - Marketing And Management
Williston State College
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