Cindy Pena
Grand Prairie,TX
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
9
9
years of professional experience
Work History
Transfer Specialist
Dallas Care Center
Dallas, TX
11.2024 - Current
- Safely drives company-owned professional vehicles to perform "first call" transfers of the deceased in accordance with local and state/provincial laws, as well as company policies and procedures.
- Follows processes for chain of custody, paperwork, and deceased identification.
- Cooperates with first responders, the coroner, hospital staff, or senior living facility, and accommodates their processes and procedures.
- For home transfers, courteously and professionally interacts with bereaved family members, exhibits sensitivity to the environment, and minimizes conversation.
- Follows company procedures in transferring soiled garments, bedding, or other materials; leaves a warm and courteous first impression.
- Enters deceased event information into proprietary software according to company procedures.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Organized emergency shipments when needed according to company policies.
- Implemented strategies for improved route optimization across all areas of operation.
- Prepared shipping documents such as bills of lading, invoices, packing slips.
- Monitored phone queue, supported emails and retrieved inbound support faxes.
- Communicated effectively with dispatch and management for route updates.
- Conducted quality assurance checks to verify that all ashes were properly identified.
- Provided support services for families during visitation hours at the facility.
- Prepared paperwork related to each cremation including death certificates and permits.
- Monitored and maintained the temperature of the cremation chamber to ensure proper operation.
- Provided assistance during memorial services held at the facility if requested by families.
- Assisted with loading and unloading caskets into the retort chamber.
- Adhered strictly to established health regulations while working in close proximity with human remains.
- Managed crematory service and maintenance records and archived logs and daily temperature charts.
Records Information Management Specialist
Lewis Brisbois Bisgaard & Smith
Dallas, TX
10.2022 - 01.2024
- Assist with tracking the custody of official files and their contents, whether in electronic or paper format.
- Respond to requests to locate, retrieve, return, or update items.
- Review electronic and hard copy files for accuracy and proper organization.
- Assist with the transfer, closing, retention, and cleansing of files in accordance with Firm procedures.
- Comply with firm policy, procedures, and workflows related to information storage and governance, and assist.
- Ability to maintain confidentiality, and other duties as assigned.
- Basic computer skills (MS Office, Outlook email), and familiarity with office equipment such as scanners and printers
- Critical thinking skills and good judgment are necessary to discern priorities and to identify how to escalate concerns.
- Experience with data entry, record management, and/or legal documents.
- Intermediate computer skills and familiarity with PDF creation, combination, separation, and document management.
- Collaborated with IT personnel in setting up secure access protocols for sensitive files.
AirRamp Warehouse
UPS
Dallas, TX
06.2019 - 01.2021
- Operating ground handling equipment for the loading and unloading of Airbus A300, Boeing B757, and Boeing B767 cargo aircraft.
- Load/unload pallets of freight using deck loaders, belt loaders, tugs, and forklifts.
- Transport freight containers between aircraft and air terminals, air cargo facilities, and other aircraft.
- Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags.
- Guide callers through troubleshooting, navigating the company site or using the products or services.
- Assists supervisor with team safety; Both computer-based and hands-on training is used to train new employees.
- Manage large amounts of inbound and outbound calls in a timely manner.
- Documents actions by completing forms, reports, logs, and records.
- Ability to perform in a fast-paced environment while maintaining a professional and effective approach to high-stress situations.
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
Nursing Assistant
CarePath Home Health & Hospice Services
Arlington, TX
06.2016 - 08.2017
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
- Prepared and maintained records of client progress and services performed, reporting changes in client condition to the manager or supervisor.
- Assisted with medication, as per the health chart provided by a healthcare professional.
- Maintains patient stability by checking vital signs and weight, testing urine, and recording intake and output information.
- Documents actions by completing forms, reports, logs, and records.
- Manage large amounts of inbound and outbound calls in a timely manner.
- Keep records of all conversations in our call center database in a comprehensible way.
- Assisted nurses and physicians with patient care, including bathing, dressing, and transferring to beds and wheelchairs.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
Education
Certificate - Cremation Operator
Cremation Associate of North America
Dallas, TX06-2025
Diploma - Cosmetology
Ogle School of Hair Skin And Nails
Dallas, TX01-2025
Certificate - Certified Nursing Assistant
Arlington Career Institute
Grand Prairie, TX09-2017
South Grand Prairie High School
Grand Prairie, TX06-2015
Skills
- Records Management
- Data synchronization
- Data maintenance
- Data auditing
- Data Archiving
- Document Management
- Multitasking
- Analytical Skills
- Verifying data accuracy
- File Management
- Legal administrative support
- Data screening
- Data Processing
- Human Anatomy Understanding
- Public speaking
- Quality Control
- Time management
- Grief counseling
- Crematory maintenance
- Body preparation
- Mortuary operations
Timeline
Transfer Specialist
Dallas Care Center
11.2024 - Current
Records Information Management Specialist
Lewis Brisbois Bisgaard & Smith
10.2022 - 01.2024
AirRamp Warehouse
UPS
06.2019 - 01.2021
Nursing Assistant
CarePath Home Health & Hospice Services
06.2016 - 08.2017
Certificate - Cremation Operator
Cremation Associate of North America
Diploma - Cosmetology
Ogle School of Hair Skin And Nails
Certificate - Certified Nursing Assistant
Arlington Career Institute
South Grand Prairie High School
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