Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Cindy Pennington

Fort Worth,TX

Summary

Accomplished administrative and operations professional with over 20 years of experience in administrative support and customer service management . Currently serving as a General Manager’s Assistant in a high volume fulfillment center, providing critical support to operations. Known for exceptional organizational and communication skills, attention to detail, and the ability to effectively collaborate with leadership and cross functional teams. Self Motivated work ethic to perform effectively in independent or team environments. Dedicated to driving team success through proactive problem solving and streamlined coordination.

Overview

25
25
years of professional experience

Work History

General Manager’s Assistant

Sam’s FC
05.2019 - Current
  • Provide direct administrative support to the General Manager (Rickey Ferguson) and the leadership team.
  • Manage scheduling, communications, and daily operational tasks for improved efficiency.
  • Assist with fulfillment center operations, accounts payable, reporting, supply ordering, travel arrangements, expense reports, and issue resolution to ensure operational efficiency.
  • Liaise with HR, finance, and cross-functional partners to support associate needs and business initiatives.
  • Maintain confidential records and handle sensitive information with discretion.

Administrative Assistant

Marty McCutchen CPA
10.2017 - 07.2018
  • Keep owner and office organized, scheduled client & prospect client meetings, worked closely with clients to collect documents to complete their tax returns.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to owner.
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Streamlined office processes by implementing efficient paperless environment.

Customer Service Manager & Technology Information

Rosenthal Retirement Planning
12.2000 - 03.2017
  • Led a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Maintained long-term client relationships and supported business growth.
  • Oversaw technology systems, trained staff on new tools, and managed IT projects.


Education

High School Diploma -

Southeast High School
Oklahoma City, OK

Business Courses

Oklahoma City Community College
Oklahoma City, OK

Skills

  • Executive Administration & Support
  • Office & Operations Management
  • Communication & Interpersonal Skills
  • Confidentiality & Discretion
  • Schedule & Calendar Management
  • Travel Arrangements
  • Problem-Solving
  • Microsoft Office Suite & Internal Walmart Systems
  • Project Coordination
  • Customer Service Excellence
  • Technology & Information Management

Additional Information

  • Dale Carnegie Leadership Training
  • The Seven Basic Habits of Highly Effective People Training

Timeline

General Manager’s Assistant

Sam’s FC
05.2019 - Current

Administrative Assistant

Marty McCutchen CPA
10.2017 - 07.2018

Customer Service Manager & Technology Information

Rosenthal Retirement Planning
12.2000 - 03.2017

Business Courses

Oklahoma City Community College

High School Diploma -

Southeast High School

Similar Profiles

CREATE PROFILE