Dilmer Julian Bernardez
Houston,United States
Summary
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Experienced with team supervision, operational efficiency, and staff training. Utilizes strong leadership to maintain productivity and morale. Track record of implementing effective processes and adapting to changing needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
2nd Shift- Shift Leader
Southwest Key Programs
10.2022 - Current
- Company Overview: Casa Montezuma - A program providing care and supervision for youth
- Responsible for the direct supervision of youth and staff on a daily program activity provided to the children through the assigned shift that it maintains a flexible, organized and efficient schedule that the program follows
- Ensuring that ratio and headcount in the facility are always met during the shift
- Completing the shift log for the current day and following days to ensure that personnels will be available for coverage of the daily activities and program needs are met all the time
- Double checking staff work schedule and letting Shift Supervisor know if coverage is excellent for additional or less personal leave request, holiday leave and sick leave before he/ she approves it to the staff
- Completing the monthly supervision and maintaining documentation of the employees under my direct supervision
- Completion of the annual appraisals of the staff and their overall impact on the children in our care
- Address the employee’s performance issues in a timely manner and ensuring that the maintaining of the documentation necessary to be made be pass on within the staff, Shift Supervisor and the Program Director and making it available for them to reply for any other concerns that they may have
- Attending and completing all the training needed to complete the program needs
- Ensure that children’s paperwork is complete before receiving them as new intakes or transfers and even when they are departing the facility with the correct sponsor
- Running ETO reports and Youth Care Worker reports to ensure that the program meets all the criteria that the region is requested and that we are in 100% compliance with the task on hand
- Casa Montezuma - A program providing care and supervision for youth
1st shift Interim and Full time Assistant Shift Leader
Southwest Key Programs
05.2022 - 10.2022
- Company Overview: Casa Montezuma - A program providing care and supervision for youth
- Assign NSLP numbers and make sure the Meal Tracking system is being used accordingly
- Let the shift leader know about any incident that has occurred when not by themselves
- Double checking with shift leader, shift supervisor, Program Director or On Call Admin about any incident that may be elevated or when in doubts of the next step to take
- Ensuring that ratio and headcount in the facility are always met during the shift
- Completing the shift log when shift leader is not available for the current day and following days to ensure that personnels will be available for coverage of the daily activities and program needs are met all the time
- Double checking staff work schedule and letting Shift Supervisor know if coverage is excellent for additional or less personal leave request, holiday leave and sick leave before he/ she approves it to the staff
- Address the employee’s performance issues in a timely manner and ensuring that the maintaining of the documentation necessary to be made by pass on within the staff, Shift Supervisor and the Program Director and making it available for them to reply for any other concerns that they may have
- Attending and completing all the training needed to complete the program needs
- Ensure that children’s paperwork is complete with the support of the shift leader before receiving them as new intakes or transfers and even when they are departing the facility with the correct sponsor
- Casa Montezuma - A program providing care and supervision for youth
1st and 2nd shift Youth Care Worker
Southwest Key Programs
08.2021 - 05.2022
- Company Overview: Casa Montezuma - A program providing care and supervision for youth
- Ensuring children are waking up on time and doing their routine of cleaning their rooms and getting ready for the day
- Ensure that the ratio is met even when involved in large events or even when just two to three groups in the Rec areas
- Reminding the children to be able to behave when performing any physical activity or to ensure that culture, religion, language is respected all the time between each other
- Documenting any incident that they may encounter with coworkers and children in the program and outside the program when on an outing
- Contacting shift leaders or assistant shift leaders when they need assistance with something or with a child
- Ensure that the documentation is completed on time and with the use of the High Five (Ask, Explain, Confirm, Options and Act) due to any of them could potentially be elevated and can turn to possible Significant Incident Report (SIR)
- Having direct supervision of the children at their direct care while in Hallways, Classes, Recs and any other event that the program has to ensure the well-being and welfare of the children at their care
- Casa Montezuma - A program providing care and supervision for youth
3rd shift Youth Care Worker
Loyal Source Government
05.2021 - 07.2021
- Overseeing children from 10–17-year-old children from all over the world in the Emergency shelter
- Learned to do the intake process and was part of the Intake team in which they got all the clothing for the children ready before arrival and supported in taking the clothes to the laundry room
- Got the children luggage ready when being transferred to another shelter and reminded each cabin what child will be leaving in the morning and to let them know so they could be ready on time
- Documenting any incidents that may come to hand during the shift
General Manager
Church’s Chicken
11.2015 - 05.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
Bachelor of Arts - Liberal Arts and Social Sciences, Spanish, History, Political Science
University of Houston
Houston, Texas05.2021
High School Diploma -
Sharpstown International School
Houston, Texas05.2017
Skills
- Operate Point of Sale (POS) system operation
- Computer Efficient and Microsoft Office- Word, Excel, One Note, Powerpoint
- Shift scheduling
- Incident documentation
- Compliance reporting
- Talent Acquisition
- Management Skills
- Conflict resolution
- Data analysis
- Crisis intervention
- Strong verbal and written communication
- Customer Services
- Inventory counts
- Staff supervision
Accomplishments
- Honor Award-Spanish 2010-2012
- Global Citizenship Award 2015-2016
- Graduate as A Magna Cum Laude (High School Diploma) 2017
- Acceptance to top tier schools.
Leadership Experience
- Class of 2017 (Senior)-Treasurer
- Shift Leader at Church’s Chicken for more than a year.
Hobbies and Interests
- Playing & Watching sports/ Soccer- Seeking to admire talented players and learn from amazing actions they have taken and learn from their mistakes.
- Historic Books- Big mindset of having a knowledge of History to a country I live in.
- Romantic Books- A writer of poetry.
- Technology seeker-Electronic Engineering.
Certification
- CPR/AED Certification
- ServSafe Food Handler's Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Garifuna
Native or Bilingual
Timeline
2nd Shift- Shift Leader
Southwest Key Programs
10.2022 - Current
1st shift Interim and Full time Assistant Shift Leader
Southwest Key Programs
05.2022 - 10.2022
1st and 2nd shift Youth Care Worker
Southwest Key Programs
08.2021 - 05.2022
3rd shift Youth Care Worker
Loyal Source Government
05.2021 - 07.2021
General Manager
Church’s Chicken
11.2015 - 05.2021
Bachelor of Arts - Liberal Arts and Social Sciences, Spanish, History, Political Science
University of Houston
High School Diploma -
Sharpstown International School
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