Cindy Peters
Molt,MT
Summary
Results-driven Operations and Project Manager with expertise in strategic planning, project management, and operations oversight. Skilled in Microsoft Office, Microsoft Teams, Zoom, and Deltek Vision, with experience in coordinating with contractors and vendors. A culture promoter and guardian who excels in staff development and establishing strategic partnerships to enhance operational efficiency.
Results-driven professional specializing in program management, known for delivering successful outcomes and fostering collaborative environments. Recognized for strategic planning and problem-solving abilities, consistently meeting and exceeding goals. Relied upon to adapt to changing needs and ensure team alignment.
Overview
17
17
years of professional experience
Work History
Operations Manager and Project Manager
Intentional Churches
04.2023 - Current
- Planned and facilitated online training cohorts and coaching sessions with the leaders we serve
- Supported a team of coaches with operational processes as they coach churches
- Successfully managed projects with tight deadlines and limited resources
- Collaborated with cross-functional teams across multiple departments to achieve goals
- Provided clear direction to internal teams, setting expectations and due dates for deliverables
- Developed project plans, tracked progress, and reported results to stakeholders
- Led meetings to detail project milestones, brainstorm ideas and determine appropriate techniques to manage tasks
- Organized and led kickoff and status meetings to communicate project expectations prior to project execution
- Analyzed data from past projects to identify areas for improvement in future efforts
- Facilitated brainstorming sessions to generate new ideas for improving processes
- Devised plans and schedules for concurrent projects to meet established deadlines
- Monitored project milestones and deliverables
- Scheduled and facilitated project meetings
- Communicated with key stakeholders to determine project requirements and objectives
- Produced and distributed project documents
- Provided leadership in creating innovative methods for streamlining business processes
- Directed administrative activities directly related to making products or providing services
Senior Program Manager/ SE Operational Manager
Nelson Worldwide Architects
07.2015 - 12.2022
- Mentored and supported 40 teammates to create strong workplace culture as remote teammate
- Supported 8 Project Managers with Administrative service for 60+ ongoing projects thru meeting facilitation, note taking, process improvement, staffing and service agreement execution as remote teammate
- Tracked and reported program results to Leadership and Project Managers
- Helped to build processes to facilitate change management activities
- Developed Onboarding tools and processes for new teammates
- Facilitated onboarding sessions
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts
- Reported regularly to Leaders on Teammate feedback/job satisfaction, project budgets, project progress and technical problems
- Built successful project plans covering objectives, resources and staffing to meet schedules
- Facilitated stakeholder communication, leading to improved alignment between business objectives and program goals.
- Managed cross-functional teams to deliver high-quality products within scope and budget constraints.
- Established clear performance metrics for tracking program success, enabling informed decision-making processes throughout each project''s duration.
- Cultivated strong relationships with external partners, ensuring effective collaboration on joint projects and initiatives.
- Led process improvement initiatives by conducting thorough analyses of existing workflows, identifying bottlenecks and redundancies that hindered progress toward established targets.
- Tracked and reported program results to customers and stakeholders to facilitate change management activities.
- Mentored junior staff members, contributing to their professional growth and fostering a positive work environment.
- Negotiated contracts with vendors, ensuring favorable terms and conditions for the organization''s needs.
- Developed detailed plans based on broad guidance and direction.
Manager - Strategic Events
Chick-fil-A Corporate
06.2014 - 06.2015
- Managed Team who executed 1,800 Strategic internal facing events annually
- Created strategic growth plan involving outsourcing and Consultants to grow total number of events to 2,500 annually
- Worked with internal stakeholders and led cross-functional teams to develop event plans, themes, messaging
- Served as Liaison between Strategic Events Department and Conference Consultant Group
- Monitored resource allocation, budget development and personnel recruitment for multiple events
- Recruited and hired experienced contractors to complete projects on time and within budget requirements
Special Projects Manager and Operations Director
Brand|Apart
10.2007 - 05.2014
- Identified and designed processes to support business requirements
- Managed projects for Chick-fil-A Corporate Communications
- Managed all travel arrangements and logistics for specific special guests of Chick-fil-A Leadership at Conference
- Delegated assignments based on plans, project needs and knowledge of individual team members
- Hired and directed teams to achieve experiential marketing projects and events for Chick-fil-A Corporate, and The City of Refuge
- Monitored office workflow and administrative processes to keep operations running smoothly
- Assigned projects internally and monitored progress and completion
Education
Bachelor of Science -
University of Alabama
Skills
- Strategic Planning
- Project Plans and Drawings
- Microsoft Office
- Microsoft Teams
- Zoom
- Deltek Vision
- Coordination with Contractors and Vendors
- Operational Efficiency
- Project planning and development
- Staff Development
- Operations Oversight
- Work flow planning
- Logistics Management
- Strategic Partnerships
- Project Leadership
Assessments
- Type 2 - The Helper/The Giver
- INTJ - The Architect
Timeline
Operations Manager and Project Manager
Intentional Churches
04.2023 - Current
Senior Program Manager/ SE Operational Manager
Nelson Worldwide Architects
07.2015 - 12.2022
Manager - Strategic Events
Chick-fil-A Corporate
06.2014 - 06.2015
Special Projects Manager and Operations Director
Brand|Apart
10.2007 - 05.2014
Bachelor of Science -
University of Alabama
Similar Profiles
Farjana AbdulFarjana Abdul
Gym Owner/ Head Coach at CrossFit IntentionalGym Owner/ Head Coach at CrossFit Intentional
TAGALOA (LO) ENETAMATAGALOA (LO) ENETAMA
High Intensity Support Worker at Intentional Care Coffs HarbourHigh Intensity Support Worker at Intentional Care Coffs Harbour
Serena OntiverosSerena Ontiveros
Teacher/Administrator at Institute For Serendipitous & Intentional LearningTeacher/Administrator at Institute For Serendipitous & Intentional Learning