Summary
Overview
Work History
Skills
Timeline
Generic

Cindy Petersen

Citronell,,AL

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

19
19
years of professional experience

Work History

Manager

Industrial Transportation
11.2005 - 05.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Improved marketing to attract new customers and promote business.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Operations Management
  • Customer Relationship Management (CRM)
  • Policy Implementation
  • Workforce Management
  • Negotiation
  • Customer Service
  • Decision-Making
  • Computer Skills
  • Problem Resolution
  • Work Planning and Prioritization
  • Hiring and Training
  • Managing Operations and Efficiency
  • Customer Relationship Management
  • Employee Coaching and Mentoring
  • Professional and Courteous
  • Negotiation and Conflict Resolution
  • Employee Development
  • Schedule oversight
  • Preventive Maintenance
  • Sales management

Timeline

Manager

Industrial Transportation
11.2005 - 05.2024
Cindy Petersen