Cindy Peterson
Junction City,USA
Summary
Dynamic operations professional with a proven track record in optimizing processes and driving efficiency across diverse environments. Expertise in team collaboration, strategic planning, and delivering measurable results, serving as a key contributor to organizational success. Highly adaptable to changing needs while effectively leading cross-functional teams to achieve project goals. Recognized for exceptional skills in project management, process improvement, and resource allocation, consistently enhancing operational performance and reliability.
Overview
15
15
years of professional experience
Work History
Operations Manager & Subject Matter Expert
Virtual Moving Technologies
07.2020 - Current
- Working directly with the companies executive team to analyze existing processes and implement strategies to enhance productivity and workflow efficiency.
- Assisting in creating and maintaining company training programs and operation manuals.
- Front facing manager in new company roles and projects. Outlining the system flow and documenting the department protocol.
- Identify knowledge and skill gaps of fellow teammates to effectively mentor and strengthen those specific inefficiencies.
- Ensuring that all aspects of the daily workflow operations run smoothly and efficiently.
- Lead and Supervise teams while providing guidance and support to ensure high performance.
- Ability to communicate and collaborate with a variety of individuals, teams, and systems.
- Able to use constructive criticism to improve performance.
- Mentored junior team members on best practices, fostering a culture of continuous learning and improvement.
- Collaborated with cross-functional teams to support project and improve operational workflows.
- Assisted in developing and implementing training materials for new staff, enhancing onboarding efficiency and knowledge retention.
- Analyzed data within the teams productive to provide actionable insights, improving team decision-making processes.
- Implemented process improvements that enhanced product accuracy across multiple roles and operations.
- Analyzed complex issues and provided expert recommendations to enhance operational processes.
- Developed and delivered training materials for team members to improve knowledge retention.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Achieved high levels of client satisfaction by providing expert consultations and personalized solutions.
- Implemented mentoring program for junior staff, accelerating their professional development and contribution to projects.
- Boosted team morale and productivity through effective leadership and clear communication.
- Assisted customers in navigating company website and placing service requests, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the company.
- Proficiently performs all roles and tasks at the high performance level.
Video Survey Specialist, Bellhops Reservation Specialist
SHYFT
06.2018 - 06.2020
- A pre-move survey specialist hosts a video walk thru of the customers residence thru a downloaded application on the customers mobile device
- Survey Specialist is responsible for:
- Providing a clear visual of home goods to be shipped room by room
- Collecting dimensions and detail information on specific items needing special care
- Compiling information on access, origin, and destination locations
- Ability to operate a computer during face-to-face home survey’s
- Cross training in Cubing Department
- Completing a room to room inventory list using the video survey
- Detailing origin access and destination information
- Adjusting inventory items per cubic feet
- Bellhops Reservation Agent
- Responsible for answering incoming calls from shippers looking for quote
- Gathering information from the shipper to provide exact quote with moving services
- Includes: Size of residence, access and parking information, inventory list
- Present moving estimate and booking the local area specific move
- Processing payment and reading disclosure
- Special projects per the CEO
- Update training materials
- Compile lists of moving companies per major city
- Create inventory support documents
- Includes: each type of HHG photo and dimensions/standard weights
Registered Behavioral Technician
SADOWSKY AUTISM SERVICES
08.2016 - 06.2020
- Provide direct one-on-one instruction to children with Autism Spectrum Disorders in their home, school and/or community settings
- Create a fun and supportive learning environment
- Implement educational programs and behavior interventions as designed by a Behavior Analyst whom conducts supervision and client program advancement, 2- 4 times a month
- Independently conduct therapy sessions
- Responsible for recording and graph appropriate data
- Promote the development of functional communication skills, such as speaking, sign language
- Promote gross and oral motor skills
- Provide instruction on social skills, in areas of social interactions, play behavior, and conversational skills
- Support independence with adaptive living skills (daily routines)
- Collect and graph clinical data
- Complete daily session form, reporting progress of goals and summarizing details pertaining to the client’s specific behavior’s
- Participate in team meetings with a BCBA, parents and other team members
- Communicate effectively, utilizing both written and verbal skills
- Collaborates to develop target goals with the supervising clinician
- Plans and uses appropriate instructional and learning strategies, activities, and materials
- Demonstrate general knowledge of curriculum and instruction
- Mathematical skills: add, subtract, multiply, divide in all measures of unit, compute rates and percent’s
- Maintain Crisis Prevention Intervention Certification
- Maintain CPR Certification
- Maintain State Certification
Paraprofessional
UNITED SCHOOL DISTRICT 475
01.2011 - 01.2014
- Assist students with special needs under the direction of a certified teacher
- Provide behavioral support, including physical management
- Guides and works through lesson plans with students, explains and interprets assignments
- Monitors behavior of students for appropriateness and need for discipline
- Recommends ideas, identifies problems, or aids in problem solving strategies at meetings with teacher
- Monitor students during recess outside and lunchroom
Teachers Assistant
UNITED SCHOOL DISTRICT 475
01.2014 - 05.2015
- Provide assigned home room teachers with additional plan time by taking the place of the teacher during the daily 30-minute scheduled block of time
- Assigned subjects included: handwriting, art, computer technology and typing skills, anti-bulling activity program, vocabulary building skills, spelling word activities and tests, reading and writing skills
- Create and present teaching materials
- Pick up and drop off students at designated times and locations within the building
- Create and provide positive reinforcement of classroom behavior and management
- Direct and monitor lunchroom and playground, including management of students, training new staff, managing staff duties and station positions
- Give group instruction and one-on-one student support
Autism Resource Classroom Paraprofessional
UNITED SCHOOL DISTRICT 475
08.2015 - 05.2016
- Give one-on-one direction and support to children diagnosed with Autism Spectrum Disorder
- Provide behavioral and academic support to assigned students in various settings and activities
- Implement students individual learning program, including modifying assignments and testing
- Assist students in lunchroom and while on the playground
- Foster social interaction and life skills
- Help students function in and maintain a visual schedule
Education
Bachelor’s Degree - Psychology
FORT HAYES STATE UNIVERSITY
Junction City, Kansas05.2021
Associates Degree - undefined
CLOUD COUNTY COMMUNITY COLLEGE
Junction City, Kansas05.2016
High School Diploma - undefined
WAMEGO HIGH SCHOOL
Wamego, Kansas05.1995
Skills
- Effective problem resolution
- Strategic team guidance
- Process optimization expertise
- Service excellence
- Conflict resolution expertise
- Employee training
- Strategic operational oversight
- Policies and procedures implementation
- Performance monitoring
- Workplace morale enhancement
- Team skill enhancement
Timeline
Operations Manager & Subject Matter Expert
Virtual Moving Technologies
07.2020 - Current
Video Survey Specialist, Bellhops Reservation Specialist
SHYFT
06.2018 - 06.2020
Registered Behavioral Technician
SADOWSKY AUTISM SERVICES
08.2016 - 06.2020
Autism Resource Classroom Paraprofessional
UNITED SCHOOL DISTRICT 475
08.2015 - 05.2016
Teachers Assistant
UNITED SCHOOL DISTRICT 475
01.2014 - 05.2015
Paraprofessional
UNITED SCHOOL DISTRICT 475
01.2011 - 01.2014
Associates Degree - undefined
CLOUD COUNTY COMMUNITY COLLEGE
High School Diploma - undefined
WAMEGO HIGH SCHOOL
Bachelor’s Degree - Psychology
FORT HAYES STATE UNIVERSITY
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