Cindy Phan
San Diego,CA
Summary
Driven Biotechnician with extensive experience at Biolegend, excelling in sterile product formulation and quality control. Demonstrated expertise in problem-solving and teamwork, enhancing operational efficiency and product integrity. Skilled in GMP and bilingual communication, consistently achieving high customer satisfaction and compliance standards. Ability to adapt and learn new task quickly. Thrive in fast paced environment and have strong background in lab production.
Overview
5
5
years of professional experience
Work History
Biotechnician
Biolegend
07.2024 - Current
- Filtering and formulating pure products and diluting solution to reach the requested concentrations
- Works in BSC to help maintain quality control of the material, keeping the materials and products completely sterile
- Verify teammates work after products are dispensed in vials to ensure vials are at the correct overfill volume and verifying labels to ensure all information are on the labels.
- Assist in performing various bottling related tasks to include dispensing antibody solutions and capping and labeling of vials, tubes or bottles
- Formulate products per approved Standard Operating Procedures ( SOPs) and work instructions
- Clean and maintain work area and all lab equipment and supplies
Customer Complaint Coordinator
Biolegend
01.2024 - 07.2024
- Investigated customer complaints and worked with internal departments to resolve issues.
- Identified areas of improvement in customer service protocols and procedures.
- Maintained accurate records of customer complaints, resolutions, and follow-up activities.
- Analyzed data from customer surveys to identify patterns or trends in customer dissatisfaction.
- Work with QA’s to resolve NCR’s
Bottling Technician
Biolegend
04.2022 - 12.2023
- QC Inspector checking bottling technician team volume vials, batch record, and labels to ensure volume is at its expected fill and labels matches batch record.
- Working in Custom Solution Team where formulations and follow batch records instructions to produce high quality custom solutions for customers.
- Formulate products per approved SOP's and work instructions
- Verify formulation worksheets to ensure informations such as concentraions, lot numbers, etc are correct
- Dispensing antibodies solutions & capping and labeling vials, tubes, or bottles
- Clean & maintain work area and all labe equipment supplies
- Scanning product batch records, verifying batch records and making sure information matches with batch records and inputting it into NAV
Machine Operator
Providien Medical
06.2021 - 04.2022
- Monitor assigned machines to ensure molded parts meet quality standards
- Removing parts from injection molding machines and visually inspecting part for defects
- Conducted preventable maintenance on process line and quickly resolved production problems to minimize downtime.
Behavior Interventionist
Behavioral Health Work
03.2020 - 06.2021
- Worked closely with individual and with other professionals such as teachers to assess the client;s behaviors and create a specially designed plan with case manager
- implementing the plan
- Conflict Resolutions
- Providing ongoing assessments of progress
- Recoding data and goals
Education
Undecided
San Diego Mesa College
San Diego, CACrawford Highschool
San Diego, CA06.2016
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Production and Processing
- Bilingual (Vietnamese & English)
- Safety Protocols
- Regulatory Compliance
- Laboratory
- Attention to detail
- GMP
Timeline
Biotechnician
Biolegend
07.2024 - Current
Customer Complaint Coordinator
Biolegend
01.2024 - 07.2024
Bottling Technician
Biolegend
04.2022 - 12.2023
Machine Operator
Providien Medical
06.2021 - 04.2022
Behavior Interventionist
Behavioral Health Work
03.2020 - 06.2021
Undecided
San Diego Mesa College
Crawford Highschool
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