Cindy Pichardo
Bethlehem,PA
Summary
Proven leader at RBG Management Corp, adept in customer service and problem-solving, significantly enhanced operational efficiency and customer satisfaction. Excelled in multitasking and organization, driving innovative strategies that resulted in increased sales and service quality. Expert in QuickBooks, showcasing a blend of hard and soft skills to achieve outstanding results.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Store Manager
RBG Management Corp
2941 Broadway, New York, NY 10027
02.2016 - 08.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Cafeteria Manager
RBG Management Corp
105 River Dr, Jersey City, NJ 07310
01.2013 - 02.2016
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Recruited trained, and supervised staff to ensure exceptional customer service in a fast-paced setting.
- Managed budgets, analyzing financial data to make informed decisions on purchasing and menu pricing.
- Implemented new marketing strategies for increasing daily sales volume and attracting more customers.
- Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
- Conducted counts of ingredients and items in kitchen and storage areas to maintain accurate inventory counts.
- Inspected kitchen appliances, equipment and work areas to verify functional operation and cleanliness.
- Developed creative menus to accommodate diverse dietary needs and preferences of customers.
- Ensured timely food preparation by coordinating kitchen staff schedules effectively based on peak hours of operation.
- Organized special events and catering services, expanding cafeteria's offerings and increasing revenue.
- Enhanced customer satisfaction by implementing high-quality food and service standards.
- Resolved customer complaints promptly, maintaining strong relationships with patrons for repeat business.
Third Key Holder
RBG Management Corp
2467 Jerome Ave, Bronx, NY 10468
05.2009 - 01.2013
- Contributed to a positive work environment by fostering strong teamwork among staff members.
- Coordinated staff scheduling to ensure adequate coverage during peak hours without exceeding labor budgets.
- Opened and closed the store according to established protocols, ensuring the safety of all employees and assets.
- Managed cash register operations accurately, ensuring timely transactions and minimal errors.
- Streamlined merchandise restocking procedures for improved efficiency and reduced stock discrepancies.
- Implemented visual merchandising standards to create an appealing shopping experience for customers.
- Collaborated with management to develop strategies for achieving sales goals and improving overall store performance.
- Enhanced store security by closely monitoring inventory levels and promptly reporting any suspicious activity.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized store environment.
- Assisted in training new team members, ensuring they quickly adapted to company policies and procedures.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Cashier/Bookkeeper
RBG Management Corp
15 East Kingsbridge Rd Bronx, NY 10468
09.2004 - 05.2009
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Worked with floor team and managers to meet wide range of customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained and processed invoices, deposits, and money logs.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Posted daily receipts and payments in accordance with corporate protocols.
- Established QuickBooks accounting system to reflect accurate financial records.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
Education
09.2006 - 05.2011
- Undergraduate degree in Business Administration-Accounting
- Bilingual. Competency in reading and writing both English and Spanish.
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
Timeline
Store Manager - RBG Management Corp
02.2016 - 08.2019
Cafeteria Manager - RBG Management Corp
01.2013 - 02.2016
Third Key Holder - RBG Management Corp
05.2009 - 01.2013
Bronx Community College - ,
09.2006 - 05.2011
Cashier/Bookkeeper - RBG Management Corp
09.2004 - 05.2009