Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cindy Pieper

Brillion,WI

Summary

Well-qualified Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Property Manager adept at overseeing staff and maintenance teams and acting as liaison between residents and board members. Successful background managing large, multi-family complexes of over 120 units. Exceptional record of maintaining profitability through positive resident relations and cost controls. Industrious Property Manager offering proven expertise in maintaining cost-effective, financially sound property operations. Diligent about keeping occupancy high by collaborating with tenants and owners to resolve conflicts. Successful at multitasking every day to handle everything from facility repairs and capital improvements to property tours and administrative leadership. Dedicate with background overseeing wide range of daily operations for properties. In-depth knowledge of tenant, landlord and association laws. Resourceful problem solver with strong computer skills. Dependable [Job Title] with experience overseeing various types of properties. Strong knowledge of income tax credits, Section 8 requirements and recertification vouchers. Successful in maximizing rent collection and managing outstanding tenant issues with focus on retention. Intelligent Manager with background overseeing building operations. Expert in tenant relationships, office operations and maintenance oversight. Well-versed in balancing tenant rights and business targets to meet financial goals. Responsible Property Manager committed to ensuring safe and comfortable environment for residents as well as advocating for needs of building board. Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs. Versatile Property Manager bringing solid blend of people skills combined to implement and enforce property rules and regulations. Seasoned Manager bringing proven skills in negotiating, preparing and finalizing agreements. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success. Positive and diligent professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 10+ years of Management experience paired with goal-oriented and performance-minded approach. Property Manager adept at remaining accessible to residents and board members. Offering excellent organizational and time management skills. Experienced Manager with over 6 years of experience in trucking . Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Management position. Ready to help team achieve company goals. Dedicated compassionateprofessional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Reliable employee seeking Management position. Offering excellent communication and good judgment.

Overview

19
19
years of professional experience

Work History

Property Manager

Diamond Property Management
Brookfield, WI
10.2021 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.

DSP

Limitless Possibilities LLC
Appleton, WI
09.2019 - 08.2021
  • Assisted disabled clients to support independence and well-being.
  • Maintained clean, safe and well-organized patient environment.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Administered medication as directed by physician.
  • Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
  • Developed rapport to create safe and trusting environment for care.
  • Led patient or group recreational activities for enhanced patient outcomes.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted with daily living activities, running errands and household chores.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Completed regular check-ins and progress report for each client.
  • Recorded status and duties completed in logbooks for management.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Guided patients to restroom, [Action] and [Action] to support bladder and bowel relief requirements.
  • Scheduled daily and weekly care hours for client caseload.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.

Office Manager

Star Auto LLC
Valders , WI
06.2011 - 04.2019
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Coordinated special projects and managed schedules.
  • Compared vendor prices and negotiated for optimal savings.
  • Evaluated employee records and productivity to complete employee evaluations.
  • Developed standard operating procedures for all administrative employees.
  • Utilized client and staff feedback to maintain customer partnerships and increase revenue.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Sourced vendors for special project needs and negotiated contracts.
  • Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Prepared meeting materials and took clear notes to distribute to stakeholders.
  • Oversaw quality control and productivity rates to increase revenue and production times.
  • Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
  • Tracked purchase orders and approved vendor invoices for outside services.
  • Conducted geographical location spotting and map reading to support fleet personnel.
  • Recorded customer encounters through detailed notes and maintained comprehensive records.
  • Coordinated pickups and deliveries across [Location].
  • Communicated with customers daily about freight movements and delivery timetables.
  • Dispatched calls for emergency and routine driver call-outs.
  • Monitored dispatched calls and took action to resolve and correct potential problems.
  • Scheduled and tracked movements of owned and rented equipment.
  • Handled customer escalations from drivers to solve issues and restore customer satisfaction.
  • Documented service activities and issues and produced regular reports.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Received new orders, prepared documentation and assigned personnel.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Coordinated repairs to vehicles to maintain fleet operations.
  • Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
  • Ordered supplies and allocated resources to personnel based on need.
  • Assessed regulatory and operational risks for escalation to management.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Worked closely with personnel, customers and contractors to resolve problems.
  • Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
  • Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
  • Managed labor assignments and equipment allocations and met transportation, operations and production goals.
  • Recommended measures to improve production methods, equipment performance and team operation and productivity.
  • Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
  • Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
  • Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
  • Mastered enterprise resource planning and logistics and supply chain software and maximized material movement rate.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.

Residential Care Manager

Bristol
Concordia , MO
12.2002 - 06.2011
  • Reported and documented maintenance requests and scheduled appropriate services.
  • Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
  • Collected, recorded and deposited monthly rents from over [Number] tenants.
  • Conducted [Number] property move-ins, move-outs and walk-through inspections per [Timeframe].
  • Fostered community relationships to improve resident satisfaction through [Activity] and [Activity].
  • Coordinated vendors such as carpet cleaners, tilers, cable suppliers and satellite and phone service providers.
  • Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
  • Used [Software] to maintain resident database of personal information, repairs and lease agreements.
  • Managed, scheduled and determined workload for [Number]-member property management team.
  • Advertised on internet ad forums and obtained potential residents through lead generation.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Communicated with patients, ensuring that medical information was kept private.
  • Direct day-to-day administrative and operational functions for 12-bed facility, providing guidance and leadership to over 4 employees across more than 2 departments.
  • Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Motivated and supervised 4 and cna in delivering quality patient care.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Reviewed and evaluated test results to suggest care and treatment options.


Education

High School Diploma -

St Pauls High School
Concordia, MO
12.1988

Skills

  • Local and State Laws
  • Disturbance Handling
  • Complaints Investigation
  • Dispute Handling
  • Code Compliance
  • Repair Planning
  • Administrative Leadership
  • Affordable Housing Programs Knowledge
  • Background Check Investigations
  • Property Tours
  • Fair Housing Mandates
  • Property Showing
  • Tenant Screening
  • Tenant and Eviction Laws
  • Property Management Systems
  • Property Management Software Understanding
  • Home Tours
  • Bid Proposals
  • Tenant Eligibility Determination
  • Mobile Device Operation
  • Terms Explanation and Enforcement
  • Increasing Occupancy
  • Employee Motivation and Guidance
  • Property Rights
  • Screening Processes
  • Social Media Engagement
  • Fair Housing Laws Knowledge
  • Staff Meetings
  • Community Outreach Programs
  • Creative and Adaptable
  • Property Walks
  • Resident Satisfaction
  • Resident Relations
  • Tenant Rights
  • Customer Relations
  • Property Accountability
  • Notice Posting
  • Safe Work Practices
  • Maintenance and Supply Requests
  • Minor Repairs
  • Video Surveillance
  • Equipment Replacement
  • Office Staffing
  • Inspecting Properties
  • Occupant Retention
  • Community Engagement

Timeline

Property Manager

Diamond Property Management
10.2021 - Current

DSP

Limitless Possibilities LLC
09.2019 - 08.2021

Office Manager

Star Auto LLC
06.2011 - 04.2019

Residential Care Manager

Bristol
12.2002 - 06.2011

High School Diploma -

St Pauls High School
Cindy Pieper