Cindy Pineda Henrriquez
Dover,DE
Summary
Skilled Registered Nurse with a history at Bayhealth Kent General Hospital, trained in critical care nursing, and an advocate for compassionate care. Demonstrated success in healthcare team collaboration and patient advocacy, enhancing patient recovery and safety. Proficient in bilingual customer service, ensuring effective communication and resolution of concerns. Achieved significant improvements in patient care coordination and emergency interventions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Registered Nurse
Bayhealth Kent General Hospital
11.2023 - Current
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Monitored patient reactions after administering medications and IV therapies.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Insurance Customer Service Representative
Pinsurancecorp
09.2017 - 07.2022
- Communicated with management when customer issues escalated and worked to find resolutions.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized English and Spanish proficiency to build relationships with customers.
- Responded to customer requests for products, services, and company information.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Liaised with insurance carriers to resolve billing errors and discrepancies.
- Assessed customer needs and recommended suitable insurance policies.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
Education
Bachelor of Science - Nursing
Delaware State University
Dover, DE05.2023
Skills
- Critical Care Nursing
- Cardiac monitoring
- Patient Safety
- Vital signs monitoring
- Compassionate Care
- Physical assessments
- Medical Device Monitoring
- Healthcare Team Collaboration
- Patient Advocacy
- Emergency Interventions
- Time Management
- Teamwork and Collaboration
- Clinical judgment
- Care Coordination
Certification
- Licensed Registered nurse
- BLS
- ACLS
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Registered Nurse
Bayhealth Kent General Hospital
11.2023 - Current
Insurance Customer Service Representative
Pinsurancecorp
09.2017 - 07.2022
Bachelor of Science - Nursing
Delaware State University
- Licensed Registered nurse
- BLS
- ACLS
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